Kealiela Harris
Chicago,IL
Summary
Friendly yet hardworking self-starter known for being Punctual, Reliable, and Flexible. Top-performer with strong ethics and tenacious commitment to meeting challenging demands. Skilled in healthcare administration and customer service, processing admissions/transfers, transporting patients, and more. Diligent and goal-oriented, with the skills, training, and hands-on experience needed to make an immediate positive impact in any fast-paced team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Application Support Associate
Enova International
Chicago, IL
12.2021 - 08.2023
- Effectively handles inbound calls by guiding customers through the loan process
- Ensure customer satisfaction by providing a clear understanding of the features and benefits of Enova's products and services
- Initiate outbound calls to customers who have not completed their loan applications
- Ensure excellent customer service through excellent verbal and written communication
- Maintain accurate, up-to-date information for customer accounts.
Patient Access Specialist
Northwestern Memorial Hospital
Chicago, IL
10.2019 - 10.2021
- Performed a variety of duties associated with Scheduling, Registration, Insurance Verification, Transfer and Discharge activities
- Scheduled patient visits in a timely manner, ensuring that appointments along with all information were complete and accurate
- Coordinated communication between patients, family members, hospital staff, or regulatory agencies
- Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed-up to ensure satisfactory resolution
- Referred patients to patient financial advocates or other health care services and resources
- Maintained positive working relationships with patients, physicians, visitors, and hospital staff
- Worked in compliance with hospital policies and procedures and adhered to government regulations.
Certified Nursing Assistant
St. Bernard Hospital
Chicago, IL
04.2017 - 09.2019
- Assisted medical staff with admissions, transfers, discharges, and pre-operative/post-operative care
- Performed various direct patient care activities under the supervision of a Registered Nurse
- Took vital signs, such as temperature, weight, pulse, respiration, blood pressure, and more
- Identified and documented all health-related issues on the Patient Care Record
- Cleaned equipment on the unit as assigned (medicine carts, water carts, stretchers, desk areas, etc.)
- Performed a variety of tasks to care for patients of all ages in a fast-paced clinical setting
- Participated in quality improvement activities while advocating/supporting the unit and hospital
- Met or exceeded strict quality, timeline, and patient service standards.
Education
Master's - Human Resources Management
University of Phoenix
Tempe, AZBachelor of Arts - Business Administration and Management
American InterContinental University
Schaumburg, IL01.2022
Medical Assistant Training - Certification
U.S. Career Institute
Fort Collins, CO06.2020
Patient Care Technician -
Chicago Community Learning Center
01.2016
General Education Degree -
International Academy of Design and Technology
01.2011
Skills
- Healthcare Administration
- Detail-Oriented Multi-Tasking
- Excellent Customer Service
- Taking Accurate Vital Signs
- Transporting Infirm Patients
- Excellent Patient Care
- Admissions and Transfers
- Performing EKG Readings
- Accurate Documentation
- Proficient in Microsoft Office Suite 2020 applications
- Database Maintenance
- Customer Data Confidentiality
- Active Listening
- Problem-Solving Ability
- Managing Multiple Tasks
- Typing Proficiency 40 WPM
- Professional Telephone Demeanor
- Written and Oral Communications
Certification
- Nursing Assistant
- EKG Technician
- Phlebotomy Technician
- Medical Assistant
- Patient Care Technician
Timeline
Application Support Associate
Enova International
12.2021 - 08.2023
Patient Access Specialist
Northwestern Memorial Hospital
10.2019 - 10.2021
Certified Nursing Assistant
St. Bernard Hospital
04.2017 - 09.2019
Master's - Human Resources Management
University of Phoenix
Bachelor of Arts - Business Administration and Management
American InterContinental University
Medical Assistant Training - Certification
U.S. Career Institute
Patient Care Technician -
Chicago Community Learning Center
General Education Degree -
International Academy of Design and Technology