Kealin Beckner
Roanoke,VA
Summary
Proven track record at InFirst Federal Credit Union, excelling in risk evaluation and fostering client relationships. Demonstrated expertise in credit analysis and loan origination, leading to increased repeat business and reduced delinquencies. Skilled in debt management and customer service, contributing significantly to team success and branch profitability.
Overview
7
7
years of professional experience
Work History
Consumer Loan Officer
InFirst Federal Credit Union
12.2021 - Current
- Registered with NMLS
- Current Loan Authority : $30,000 Secured, $10,000 Unsecured
- Reviewed credit reports thoroughly before making lending decisions, ensuring that all relevant information was considered when assessing risk levels associated with a specific borrower profile.
- Assisted customers in selecting appropriate loan products based on their financial needs and goals.
- Maintained compliance with federal regulations, ensuring proper documentation and adherence to guidelines throughout the loan process.
- Increased customer satisfaction levels through prompt, accurate, and friendly service in the loan process.
- Provided financial counseling to clients as part of the lending process, helping them understand their options and make well-informed decisions about borrowing money.
- Participated in community events as a bank representative to build brand awareness and establish connections with potential clients.
- Reduced loan delinquency rates with thorough credit analysis and risk assessment for potential borrowers.
- Developed strong relationships with clients, resulting in increased repeat business and referrals. (Highest number of repeated members on team)
- Achieved sales targets consistently, contributing to overall branch growth and profitability.
- Enhanced team collaboration by providing guidance and support to new team members and front line staff.
Collections Officer
InFirst Federal Credit Union
07.2017 - 12.2021
- Maintained strong customer relationships through respectful communication and effective problem-solving techniques.
- Established positive rapport with clients, fostering trust and open lines of communication throughout the collections process.
- Managed a portfolio of delinquent accounts, effectively prioritizing high-risk cases to minimize potential losses.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Verified and reviewed customer account information.
- Initiated negotiations for debt recovery through email, telephone, and mail contact.
- Participated in regular team meetings to discuss progress toward goals, share best practices, and address any challenges faced within the department.
- Reduced company losses by identifying and addressing problematic accounts in a timely manner.
- Assisted debtors in setting up payment plans to recover overdue balances.
- Used skip tracing and other techniques to locate debtors.
- Utilized skip tracing tools to locate clients.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Coordinated with legal counsel when necessary to escalate appropriate cases for further action or resolution outside of standard collections efforts.
- Started foreclosure and repossession processes when warranted.
Education
Diploma -
Salem High School
Salem, VA08.2007
Skills
- Risk evaluation
- Documentation Review
- Credit analysis
- Loan Origination
- Underwriting knowledge
- Debt management
- Team Player
- Customer service-focused
- Friendly
- Cash Handling
- Relationship building and management
Timeline
Consumer Loan Officer
InFirst Federal Credit Union
12.2021 - Current
Collections Officer
InFirst Federal Credit Union
07.2017 - 12.2021
Diploma -
Salem High School
Similar Profiles
Jason McPheeJason McPhee
Assistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit UnionAssistant Vice President (AVP) of Strategic Partnerships and University Relations at Aggieland Credit Union | Greater Texas Federal Credit Union
Alexandria SanchezAlexandria Sanchez
Loan Funder/Loan Processor at Credit Human Federal Credit UnionLoan Funder/Loan Processor at Credit Human Federal Credit Union
Tonia MozingoTonia Mozingo
Regional Title Specialist- Lead at Credit Human Federal Credit UnionRegional Title Specialist- Lead at Credit Human Federal Credit Union
Ayanna HodgeAyanna Hodge
Volunteer at Fight for 15Volunteer at Fight for 15
Ivan DavydovIvan Davydov
Student Assistant at The Marketplace on NeilStudent Assistant at The Marketplace on Neil