Keally Crawford-Laplante
Maple Heights
Summary
Experienced professional seeking customer service role in dynamic organization. Passionate about delivering exceptional customer experiences and exceeding expectations. Ready to bring positive attitude, strong communication skills, and dedication to customer satisfaction to team-oriented environment.
Overview
4
4
years of professional experience
Work History
Sale Representatives
Universal Windows Direct
Bedford, OH
01.2026 - Current
- Developed and maintained strong client relationships to foster loyalty and repeat business.
- Delivered compelling presentations that highlighted product benefits, leading to successful negotiations.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Service Representative
CGS Contractors
Chagrin Falls, OH
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Ensured customer satisfaction by aligning home repairs with their preferences.
- Enhanced customer satisfaction through positive interaction
- Preparing invoices, good customer service experience.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Server/ Host
Private Venue
Bedford, Ohio
02.2022 - 04.2024
- Replenished food items, Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
Education
Diploma -
Mayfield Heights Highschool
Mayfield Heights, OHSkills
Loading and unloading
Stock management
Order fulfillment
Quality assurance
Self-direction
Good listening skills
Creative problem solving
Customer Service oriented
Timeline
Sale Representatives
Universal Windows Direct
01.2026 - Current
Customer Service Representative
CGS Contractors
01.2023 - Current
Server/ Host
Private Venue
02.2022 - 04.2024
Diploma -
Mayfield Heights Highschool