Kealoha Ching
Kailua-Kona,HI
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am a fast learner with 12 years of customer service experience, knowledge in banking, administration, and the tourism industry.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Sales Administrative Assistant
Hakoda's Builders Appliance
Kailua-Kona, HI
09.2021 - Current
- Answer phones professionally and assist customers with service requests, appliance questions or transfer customer to the appropriate employee/department
- Greet walk-in customers, listen to their needs and appliance requirements
- Schedule deliveries, and installation, with our in-house team or a 3rd party if required
- Email and follow up on open, or past due, invoices
- Accept and process payments
- Receive new inventory using Windward computer software, and manually enter into inventory binder
- Use Microsoft Excel to create sales incentive spreadsheets for each employee and submit on the 19th of every month
- File customer's extended warranty paperwork every 2 weeks
- Organize completed invoices in numerical order
- Reconcile daily reports at the end of each week and complete bank deposit.
Lumberyard Will-Call Specialist
HPM BUILDING SUPPLY
Kailua-Kona, HI
07.2020 - 09.2021
- Go above and beyond to ensure that our customers have a great experience with us and our warehouse operations run smoothly
- Provide customer-focused service, take orders, receive payment, and handle returns
- While operating a forklift build, stage, load, and double-check will-call, delivery, and transfer loads
- Walk through assigned area, tidying up, stocking empty bins, and writing off any damaged inventory
- Process account payments made through the Lumberyard Kiosk
- Work as a team, and individually, to meet department sales goals
- Accurately receive incoming transfers.
Sales Administrative Coordinator
Wyndham Vacation Ownership
Kailua-Kona, HI
07.2016 - 06.2018
- Greet and qualify touring guests
- Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary
- Distribute premiums(gifts) to guests upon closure of presentation
- Complete daily gift, tour and contract reconciliation in all systems
- Data entry of all tour and gifting information into Central Reservations Systems/Epiphany system and running reports
- File and secure all documents per procedures
- Assist supervisor to provide additional administrative support to internal departments
Universal Banker
Bank Of Hawaii
Kealakekua, HI
06.2014 - 07.2016
- Cash checks, and pay withdrawals
- Accept deposits, payments, issue cashier's checks, sell traveler's checks, etc
- Balance my individual cash drawer at the day's end
- Performs duties as needed of Automated Teller Machine (ATM), Vault, Instant Teller, and armored car transactions
- Process applications, and closes for all consumer credit products
- Open a variety of checking, savings, IRA and CD accounts.
Education
High School Diploma -
Kona Community School For Adults
Kailua- Kona 05.2001 - 05.2010
Skills
Microsoft Office
Timeline
Sales Administrative Assistant
Hakoda's Builders Appliance
09.2021 - Current
Lumberyard Will-Call Specialist
HPM BUILDING SUPPLY
07.2020 - 09.2021
Sales Administrative Coordinator
Wyndham Vacation Ownership
07.2016 - 06.2018
Universal Banker
Bank Of Hawaii
06.2014 - 07.2016
High School Diploma -
Kona Community School For Adults
05.2001 - 05.2010
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