Kealoha Singson

• I act as a patient advocate, resolving issues regarding prescriptions, insurance coverage, and billing, specifically for CVS Caremark. Handling inbound/outbound calls from members, pharmacists, and doctors to resolve pharmacy, insurance, and medication delivery issues.
• Tucson remote
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
• Assisted call-in customers with questions and orders.

Served as the primary point of contact for escalated customer issues on social media, demonstrating professionalism and empathy while working toward satisfactory resolutions.

• Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
• Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
• Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.

• Assisted with correspondence, keeping records, making appointments and kept them for the company. Broker deals as well as loads for truckers.

• Sales person helping move product to customers. As well as solving their billing questions over the phone for home and land line services. Home security and troubleshooting with devices.

• Sales Associate, worked in fitting rooms, cashier and worked in costumer service.