KEAN GALLARDO
Canyon Country,CA
Summary
Proactive and goal-oriented professional with a strong focus on time management and problem-solving. Recognized for reliability and adaptability, with a quick ability to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, excellent communication skills, and a willingness to learn. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
Crissair
07.2024 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Inspect and re-test Returned Material Authorization (RMA) products.
- Precisely laser weld products per blueprint and router requirements.
- Operated and maintained assembly equipment to ensure optimal performance.
- Collaborated with team members to streamline production processes and improve efficiency.
Retail Service Specialist, Assistant Manager
O'Reilly Auto Parts
01.2023 - 07.2024
- Maintain all necessary documents, such as daily trip sheets, driver logbook, driver return slips, mileage log
- Perform all store closing duties such as closing cash drawers, locking and securing the building and delivery vehicles, ensuring security system is on
- Demonstrating knowledge of product and able to make sales while improving customer satisfaction
- Daily tasks were performed included closing store, unloading shipment, planograms, floor recovery, and daily tasks
- Sales Calls: Customer retention ensuring satisfaction with potential and existing customers
- Trained new staff on operational procedures, product knowledge, and customer engagement techniques.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Assisted customers in making informed purchase choices and selecting products.
- Fulfilled customers' special requests for merchandise and delivery times.
- Managed returns process efficiently by adhering to store policies while ensuring customer satisfaction in all cases of merchandise exchange or refund requests.
- Delivered prompt assistance at check-out stations during high-volume shopping times, reducing wait time for customers seeking finalizing purchases.
- Contributed to positive teamwork dynamics by pitching in whenever needed, supporting colleagues during busy periods or staff shortages.
Courier
Infiniti Health
01.2022 - 06.2022
- Managing Supply for Personal protection equipment
- Picking up and transporting deliverables
- Counted inventory and familiar supply entry using Monday.com
- Managing 5-8 couriers
- Followed company policies and procedures during shift.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
Assistant Manager
Pep Boys
08.2018 - 01.2022
- Demonstrating knowledge of product and able to make sales while improving customer satisfaction
- Daily tasks were performed included closing tore, unloading shipment, planograms, floor recovery, and daily tasks
- Opening and closing store - maintain accurate merchandise display, handling cash register, organizing inventory
- Unloading shipment weekly
- Customer satisfaction and building professional relationships with customers through rewards programs
- Led team in delivering exceptional customer service and enhancing overall satisfaction.
- Oversaw daily operations, ensuring compliance with company policies and safety regulations.
- Collaborated with management to set strategic goals aligned with business objectives.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Certified - Automotive Powertrain Specialist
Pierce College
Woodland Hills, CA12.2014
High School Diploma -
Northridge Academy
Northridge, CA05-2013
Skills
- Customer service
- Management
- Automotive Knowledge
- Mechanically Inclined
- Able to Lift Over 50 Pounds
- Attention to Detail
- Works Well Under Pressure
- Multitasking and Organization
- Power & Mechanical Tools and Equipment
- Written/Verbal Communication
- Troubleshooting
- Installation, Maintenance and Repair Services
- OSHA Compliance
- Assembly and Production
- System Tests
- Problem-Solving
- Loading and Unloading
Certification
- EPA Section 609 Refrigerant Recovery and Recycling Certification - U.S. Environmental Protection Agency.
Timeline
Technician
Crissair
07.2024 - Current
Retail Service Specialist, Assistant Manager
O'Reilly Auto Parts
01.2023 - 07.2024
Courier
Infiniti Health
01.2022 - 06.2022
Assistant Manager
Pep Boys
08.2018 - 01.2022
Certified - Automotive Powertrain Specialist
Pierce College
High School Diploma -
Northridge Academy
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