Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keana Coleman

Houma,LA

Summary

I am a former marketing student from Nicholls State University, where I received a full athletic scholarship. I also maintained a more than satisfactory GPA under the university standards. I work well in my community as well as the community where I attended school. I also have previous retail, and cashier experience. I have great people skills as well as great time management. I can also handle more than one task at any given time. I work well with others and others also enjoy working with me.

Qualified manager with history of managing retail environments effectively. Proven ability to enhance customer satisfaction and maintain efficient store operations. Demonstrated leadership and team-building skills, ensuring smooth day-to-day functions.

Overview

15
15
years of professional experience

Work History

Retail Store Manager

AT&T
08.2018 - Current
  • I am responsible for overseeing the daily operations of a store, making sure it runs smoothly and effectively
  • My duties include motivating sales teams, creating business strategies, developing promotional material, and training new staff.
  • I also create and manage the day to schedule and ensuring we have enough coverage day to day for smooth operations

Teller

La Capital
08.2017 - 07.2018
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.

Retail Sales Consultant

AT&T
01.2015 - 08.2018
  • Performed daily opening and closing procedures, maintain store appearance and help create a positive working environment
  • Interacted with customers and provided prompt and courteous customer service to all customers

Lead Teller

MIDSOUTH BANK
05.2010 - 11.2014
  • While working here I've had a chance to oversee a team of 3
  • Being the lead teller I am the middle person between the tellers and retail operations
  • I handle making the schedule monthly making sure I rotate opening and closing tellers
  • I am responsible for all money coming in and out of our main vault
  • I am solely responsible for buys and sells from the federal reserve
  • I also perform quarterly audits on each teller drawer
  • I also work day to day with customers satisfying all of their banking needs

Education

Associate of Arts -

Nicholls State University
Thibodaux, LA

Skills

  • Sales management
  • Customer service
  • Store management
  • Sales
  • Retail sales
  • Marketing
  • Cash register
  • Hospitality
  • POS
  • Cash handling
  • Recruiting
  • Human resources
  • Product demos
  • Problem management
  • Front desk
  • Communication skills
  • Retail math
  • Upselling
  • Negotiation
  • Merchandising
  • Management
  • Leadership
  • Computer skills
  • Budgeting
  • Salesforce
  • Direct sales
  • Operating systems

Timeline

Retail Store Manager

AT&T
08.2018 - Current

Teller

La Capital
08.2017 - 07.2018

Retail Sales Consultant

AT&T
01.2015 - 08.2018

Lead Teller

MIDSOUTH BANK
05.2010 - 11.2014

Associate of Arts -

Nicholls State University