KeAna Gaines
Sledge,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sanitation Coordinator
Calbee
Senatobia, MS
08.2022 - Current
- Coordinated with janitorial staff to ensure timely completion of sanitation tasks.
- Performed regular spot checks on equipment and surfaces to verify they are properly sanitized.
- Oversaw the selection, training, and supervision of janitorial staff to execute sanitation duties.
- Documented sanitation processes and maintained accurate records of inspections.
- Ensured compliance with sanitation standards and health regulations.
- Supervised sanitation team to maintain cleanliness standards across facility according to the Master Sanitation Schedule (MSS).
- Reviewed documents such as HACCP plans, SOPs, SSOPs, COAs, to ensure accuracy prior to distribution.
- Performed regular inspections of the facility and equipment to ensure compliance with HACCP standards.
- Provided training on food safety topics such as HACCP principles, GMP's, Food Allergens.
- Collaborated with team members to coordinate sanitation schedules and workflows.
- Provided training on proper sanitation techniques to new employees.
- Adhered to all OSHA requirements regarding personal protective equipment.
- Maintained sanitation logs and records in accordance with safety regulations.
- Assisted in the development of sanitation plans for new products or processes.
- Kept abreast of changes in relevant laws, regulations, and guidelines related to sanitation practices.
- Documented any non-conformance issues related to sanitation or cleanliness standards.
Quality Assurance
Calbee
Senatobia, MS
04.2019 - Current
- Documented inspection results and communicated findings to production teams promptly.
- Maintained detailed records of inspections and adhered to regulatory requirements consistently.
- Participated in continuous improvement initiatives to optimize product quality and efficiency.
- Performed visual inspections of products to ensure product quality.
- Conducted regular audits of manufacturing processes and equipment.
- Reviewed documentation for accuracy and completeness before product release.
- Investigated customer complaints regarding product quality issues.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
Customer Service Representative
Remote Edge
Remote
04.2020 - 03.2025
- Tracked customer interactions and issues using CRM software to enhance service quality.
- Resolved inbound client queries via phone, chat, and email with 98% satisfaction rate.
- Troubleshot complex problems and implemented effective solutions utilizing advanced technical skills.
- Ensured compliance with HIPAA regulations to maintain confidentiality of client information.
- Managed communication across multiple channels, including phone, chat, and email.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Sanitation Technician
Calbee
Senatobia, MS
04.2019 - 08.2022
- Maintained cleanliness of facilities through regular sanitation and disinfection processes.
- Followed safety protocols to handle chemicals and cleaning agents properly.
- Collaborated with team members to coordinate sanitation schedules and workflows.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Operated and used heavy equipment for cleaning machinery and production rooms.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Utilized Personal Protective Equipment (PPE) correctly.
- Operated cleaning equipment to ensure effective removal of dirt and debris.
Packer
Calbee
Senatobia, MS
05.2016 - 04.2019
- Inspected finished products for quality and adherence to standards.
- Packed products in accordance with specified instructions.
- Labeled boxes, crates, and other containers accurately.
- Verified labels for appropriate order numbers and item specifications.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Assembled cartons, crates, and containers to prepare for shipping.
- Operated hand-held scanners to accurately track inventory movements.
- Used handheld scanners to key in data for packages.
Education
Bachelor of Science - Criminal Justice
Strayer University
Memphis, TN09-2025
High School Diploma -
North Panola High School
Sardis, MS05-2013
Skills
- Regulatory compliance
- Investigative research
- Team leadership
- Sanitation system design
- Safety audits
- Employee training and development
- Sanitation procedures implementation
- MS office
- Quality assurance
- Supervision and leadership
- Multitasking Abilities
- Problem-solving
- Google drive
- Case management
- Conflict resolution
- Apple product expertise
- Administrative and office support
Certification
- National Career Readiness
Certificate Level: Gold
ISSUE DATE: Jul 13, 2016
Certificate Number: 5Y7SS1HP9YPN
URL: https://myworkkeys.act.org/mwk/emCertDetails.do?event=go&realm=17740116&certId=5Y7SS1HP9YPN
- Practical HAACP Training
ISSUE DATE: October 7, 2022
International Food Safety & Quality Network
- Sanitation Operator Training
Deibel Laboratories /IFPTI
Issue Date: November 3, 2022
- Forklift, Genie Boom, and Scissor Lift
February 1, 2025
Workforce Training Program/ Northwest Community College
References
References available upon request.
Timeline
Sanitation Coordinator
Calbee
08.2022 - Current
Customer Service Representative
Remote Edge
04.2020 - 03.2025
Quality Assurance
Calbee
04.2019 - Current
Sanitation Technician
Calbee
04.2019 - 08.2022
Packer
Calbee
05.2016 - 04.2019
Bachelor of Science - Criminal Justice
Strayer University
High School Diploma -
North Panola High School
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