Keana Highsmith
Alvin,TX
Summary
With over 15 years in a customer-driven work environment, ranging from sales to healthcare, I am confident and eager to use my former skills I have possessed over the year in the bartending industry. I am a quick learner, I have strong customer service skills as I am able to connect and form a healthy relationship with anyone that comes my way. I am attentive, I am reliable, and although I am a beginner with not much experience in a bartending setting I am ready to learn and thrive as I am able to do anything I put my mind too.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quest Diagnostics
Webster, TX
09.2020 - Current
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Provided customer service by answering patient questions and addressing concerns.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
- Reported liabilities and risk management concerns to supervisor for review.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Education
Phlebotomy
Elite Art of Phlebotomy
Houston, TX07-2020
High School Diploma -
Spring High School
Spring, TX06-2012
Interdisciplinary Studies
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Interpersonal skills
- Networking
- Attention to detail
- Problem solving
- Time management
- Customer service
- Multitasking
- Decision-making
- Friendly, positive attitude
Certification
- TABC certified
Timeline
Patient Service Representative
Quest Diagnostics
09.2020 - Current
Phlebotomy
Elite Art of Phlebotomy
High School Diploma -
Spring High School
Interdisciplinary Studies
Florida Agricultural And Mechanical University