Keana Ingram
Area Manager For Youth Programs
Glenwood,IL
Summary
Dedicated and driven leadership professional with more than 10 years of experience in strategic visioning, cultural cultivation, team leadership, and youth development programming. Proven community builder and intentional problem solver with expertise in environments of diverse and changing needs. Demonstrated success in progressive leadership roles with strong business acumen and an entrepreneurial mindset. Highly experienced in organizational management, staff mentorship, program and policy development, continuous improvement initiatives, and quality assessment while creating lasting, successful, value-adding community partnerships. Fully vaccinated and boosted. Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 8+ years of management performance.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Area Manager
Boys & Girls Clubs of Chicago
Chicago, Illinois
7 2022 - Current
- Lead and manage 4 school-based Boys & Girls Clubs with average of 90 kids at each, ensuring high-quality programming and effective youth development
- Supervise over 20 staff, drive strategic initiatives, and maintain a strong commitment to the organization’s mission and culture
- Conduct trainings for professional development for an organization of 150 employees at least once a year.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Senior Club Director Interim
Boys and Girls Club of Chicago
Chicago, IL
03.2022 - 07.2022
- Oversaw operations of the Dr. Martin Luther King Club, managing programs for 100 youth, a $120k budget, and a team of 5 staff members under the direction of a board of trustees
- Lead strategic planning, community outreach, and resource development to align with the organization’s mission and enhance club services and impact.
- Streamlined club operations by introducing efficient systems and processes, resulting in improved performance.
- Supervised day-to-day operations of the club facilities efficiently while mitigating potential risks associated with health/safety concerns.
- Improved member retention rates by proactively addressing concerns and implementing solutions tailored to individual needs.
- Increased staff performance and engagement via motivational leadership.
- Recruited, hired, and trained to develop high-performing staff.
Project Director, 21st Century Community Learning Center
Park Forest-Chicago Heights School District 163
Park Forest, IL
07.2021 - 01.2022
- Spearheaded the early start of 21st CCLC after-school program providing academic and social-emotional learning support to students due to COVID-19
- Structured and implemented a new rotation of enrichment programs
- Developed and executed virtual parent engagement events
- Recruited and hired ELA and Math teachers and administrative support team
- Coordinated and monitored program development and implementation across 5 locations for 280+ students.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Enhanced team productivity through regular progress tracking and performance evaluations.
Club Manager
Boys and Girls Club Chicago
Chicago, Illinois
02.2017 - 07.2021
- Collaborated with team of senior and mid-level leaders in the structural development of organization changes amidst COVID-19 pandemic across all 19 Chicago locations
- Served on organization's Virtual Task Force in the development, structure, and operations of virtual club
- Led team of Youth Development Professionals and junior staffers on high-yield quality programming implementation and delivery
- Created, budgeted, and balanced multiple grants totaling $150k+
- Tracked and reported on performance outcomes and quality programming for High-Quality Club Experience for 120+ club members.
- Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
- Developed promotional campaigns to attract new customers and increase brand awareness.
- Increased staff performance and engagement via motivational leadership.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Managed budgets effectively to ensure financial stability while maintaining high-quality offerings for club members.
- Developed a strong team of employees through effective recruitment, hiring, and ongoing professional development programs.
- Implemented policies and procedures to improve club operations and standards.
- Recruited, hired, and trained to develop high-performing staff.
Accounting Clerk, Financial/Bookkeeping
Boys and Girls Club of Chicago
Chicago, Illinois
02.2016 - 02.2017
- Collected and audited account receivables fund codes from 20+ local sites
- Prepared and participated in annual audits
- Performed reconciliations of payables, capital, and restricted accounts
- Established and revised workflow methods and standards to improve operating efficiencies.
- Maintained accounting records utilizing in-house and client systems.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
Education Coordinator, Academics
Boys and Girls Club of Chicago
Chicago, Illinois
02.2015 - 02.2016
- Instructed 60 members daily in educational programs focused on money, character and leadership, citizenship, and academic success
- Promoted and encouraged program participation for over 70+ members
- Performed research on community resources for quality program and program sustainability
- Managed grant requirements and paperwork
- Tracked all programs and activities utilizing organization databases.
Office Manager
Governors State University
University Park, Illinois
11.2013 - 05.2014
- Increased communicated objectives across 4 academic advisors
- Collaborated with Dean of Arts and Science to prepare 100+ students for graduation
- Provided leadership in the development, implementation, and oversight of department goals and work plans
- Executed vital administrative duties including data entry and analysis daily for a student body of 2,000
Education
Bachelor of Science - Interdisciplinary Studies - Business Management
Governors State University
University Park 01.2012 - 05.2014
Skills
Organizational Vision
Performance Management
Operations Management
Staff Training and Development
Websites
Education/Certifications
- Bachelor of Arts in Interdisciplinary Studies, Business Management, Governors State University, University Park, IL, 05/01/14
- National Train the Trainer II
- External Assessor for Quality Programming
- CPR Certified
- Scrum Master
Entrepreneurship
Founder, KRJ Resources
2012 – Present
Established a college readiness program offering customized Blueprints for Success to high school students, focusing on personal development, independent living, and financial literacy. Provide mentorship and leadership training, drive strategic objectives, and execute marketing and development strategies to enhance organizational growth. Oversee strategic planning, program evaluation, and operational excellence, ensuring effective fundraising and stakeholder engagement.
Arts, music, traveling, and family
Enthusiastic about abstract art, live music, and exploring galleries. Enjoy weekly dance parties with my daughter and traveling both globally and locally. Value quality time with family, which fuels my personal and professional growth.
Timeline
Senior Club Director Interim
Boys and Girls Club of Chicago
03.2022 - 07.2022
Project Director, 21st Century Community Learning Center
Park Forest-Chicago Heights School District 163
07.2021 - 01.2022
Club Manager
Boys and Girls Club Chicago
02.2017 - 07.2021
Accounting Clerk, Financial/Bookkeeping
Boys and Girls Club of Chicago
02.2016 - 02.2017
Education Coordinator, Academics
Boys and Girls Club of Chicago
02.2015 - 02.2016
Office Manager
Governors State University
11.2013 - 05.2014
Bachelor of Science - Interdisciplinary Studies - Business Management
Governors State University
01.2012 - 05.2014
Area Manager
Boys & Girls Clubs of Chicago
7 2022 - Current
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