Keana N. Jones
Raleigh,NC
Summary
Professional with high standards and results-driven approach, prepared for the role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Skilled Human Resources professional in onboarding, recruiting, employee training and performance evaluations, consistently achieving and surpassing goals. Proficiencies include administrative management, scheduling, budgeting, human resources and staff coordination. Known for effective communication, problem-solving, organizational skills and department management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
McKesson Specialty Health
09.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Managed patients' contracts including execution and renewal
- Conducted assessments of clients' situations, identifying issues, goals, and necessary interventions
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Sales and Marketing Manager
One Group Partners
03.2024 - 07.2024
- Analyzed sales and marketing data for improved strategies.
- Responsible for recruiting, coaching and mentoring associates in my department
- Conducted market research to identify new business opportunities and stay ahead of industry trends
- Improved brand visibility with well-executed promotional campaigns and engaging social media content
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish
- Led a high-performing sales team and daily meetings, providing ongoing support to ensure success.
Clinical Receptionist
Novant Health
05.2020 - 09.2022
- Assisted the Office Manager with various HR related tasks (onboarding, completed reference checks, ensured vendors received payment, etc.)
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times
- Supported efficient office workflow through prompt distribution of incoming faxes, mail, and lab results
- Effectively handled high call volumes and directing inquiries to appropriate personnel
- Prepared examination rooms before each appointment, ensuring all necessary equipment was available for optimal provider use
- Expedited check-in process by proactively preparing required forms and materials ahead of time.
Assistant Manager
SAS Retail Services
01.2018 - 05.2020
- Managed a team of five, supervising day-to-day operations to meet performance, quality and service expectations
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles
- Responsible for the training of all new hires
- Led the "resets" of major retailers' layout of stores, such as Harris Teeter
- Directed the planned "resets" and ensured staff maintained safety standards and plan procedures
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Education
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Charlotte, NC05-2022
Associate of Arts - Hospitality Management
Central Piedmont Community College
Charlotte, NC05-2019
Skills
- Performance tracking and evaluations
- Rapport and relationship building
- Clear oral/written communication
- Scheduling and calendar management
- New hire training and onboarding
- Policy and procedure modification
Certification
- ServSafe, 2016
- Preceptor, 2014
Timeline
Sales and Marketing Manager
One Group Partners
03.2024 - 07.2024
Clinical Case Manager
McKesson Specialty Health
09.2022 - Current
Clinical Receptionist
Novant Health
05.2020 - 09.2022
Assistant Manager
SAS Retail Services
01.2018 - 05.2020
Bachelor of Science - Sociology
University of North Carolina At Charlotte
Associate of Arts - Hospitality Management
Central Piedmont Community College
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