KEANA VINCENT
San Diego,CA
Summary
Dynamic professional with exceptional written and verbal communication skills. Proven ability to translate complex training requirements into actionable insights for employees and government entities, fostering enhanced developmental skills within organizations. Committed to delivering high-quality, strategic solutions that address challenges while embracing diversity and driving business growth. Renowned for effective task management and collaborative efforts that align with organizational goals, ensuring seamless operations and consistent results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sr. Technical Enablement Specialist
Databricks
06.2022 - Current
- Designed and implemented process improvements that increased operational efficiency, scalability, and cross-team alignment.
- Led cross-functional initiatives to execute strategic programs aligned with organizational priorities and business outcomes.
- Analyzed operational and platform data trends to inform decision-making, optimize workflows, and refine execution strategies.
- Mentored and coached junior team members, promoting professional development, knowledge sharing, and team capability growth.
- Championed adoption of enterprise tools (Docebo, Uplimit, Jira, Asana), streamlining workflows and improving visibility across multiple departments.
- Partnered cross-functionally to drive platform enhancements, improve user experience, and deliver measurable business value.
- Implemented security and compliance best practices, reducing risk and safeguarding sensitive data across systems and processes.
Program Manager - Knowledge Management Specialist
Databricks
06.2022 - 05.2023
- Created, curated, and maintained scalable HTML-based enablement assets (playbooks, demos, blogs) for Technical Field SMEs using WordPress and Confluence, improving discoverability and usability for customer-facing use cases.
- Increased Field Resource Center assets by 60% within four months, delivering new, updated, and high-priority technical content for Field Engineers and Customer Success Engineers.
- Owned end-to-end program management for content creation, refresh cycles, and lifecycle governance across technical enablement assets.
- Published and promoted content internally via the Field Resource Center and Slack, partnering with PMO and Field Enablement to deploy assets across go/fe and related platforms.
- Led external publication efforts for the Databricks Architecture page, collaborating with Brand Marketing and Well-Architected Lakehouse teams to migrate content to Docs.Databricks.com.
- Designed, developed, and deployed industry resource centers using HTML, partnering with Technical GMs to curate and publish targeted technical content.
- Program-managed the Golden Architecture Council, later evolving it into the Cloud Data Architect Program.
- Served as a cross-functional connector for Product Specialist teams, including Architecture, aligning stakeholders and streamlining collaboration.
- Supported strategic PMO-led initiatives as needed, including executive-level and enablement programs (e.g., CKO, go/fe).
Knowledge Management Lead
MicroHealth LLC
03.2020 - 09.2021
- Customized and optimized the East Regional SharePoint site to improve feasibility, accountability, and operational tracking across the region.
- Delivered tasks with operational excellence and precision, consistently meeting deadlines while maintaining high attention to detail.
- Applied configuration and lifecycle management principles to assess, upgrade, and enhance system components in response to data collection, storage, and management requirements.
- Built and maintained strong relationships with diverse stakeholders, including executive-level clients, ensuring alignment and project success.
- Collaborated with cross-functional teams to define project objectives, requirements, and deliverables, contributing to efficient project execution.
- Provided operational support for Defense Health Agency (DHA) J-6 Desktop-to-Data Center (D2D) initiatives, enhancing system performance and organizational efficiency.
Lead Regional Support Analyst
MicroHealth LLC
03.2020 - 09.2021
- Assessed and optimized team performance, ensuring high-quality service delivery, timely completion of tasks, and efficient coordination with Capability Managers for seamless medical data migration to Med-COI.
- Managed, organized, and coordinated day-to-day operations for a team of 3 Regional Support Specialists, driving operational efficiency and accountability.
- Motivated, coached, and trained team members to meet and exceed performance standards, fostering professional growth and recognizing achievements.
- Monitored 52 East Regional Military Bases, overseeing migration of outdated medical systems and devices to updated platforms, and providing detailed operational and technical reports to clients.
- Supported Defense Health Agency (DHA) J-6 Desktop-to-Data Center (D2D) initiatives, enhancing system modernization, data integrity, and operational effectiveness.
HR Orientation Specialist
Booz Allen Hamilton
09.2019 - 03.2020
- Conducted comprehensive orientation sessions for all contractor personnel, ensuring a smooth onboarding experience and alignment with organizational policies and expectations.
- Reviewed, finalized, and maintained in-processing documentation, ensuring accuracy, compliance, and timely completion of all onboarding requirements.
- Provided operational support for the Defense Threat Reduction Agency (DTRA), contributing to efficient contractor integration and workforce readiness.
Program & Training Coordinator
Booz Allen Hamilton
07.2019 - 03.2020
- Led cross-functional coordination with executive leadership to gather and define requirements for the Program Budget Management (PBM) web application
- Served as primary point of contact for program and operational requirements across four departments
- Led Scrum meetings supporting PBM application development
- Managed SharePoint libraries and tracked budget data submitted by users
- Maintained personnel rosters and organizational charts for contractor and federal staff
- Identified training gaps and developed a comprehensive training brochure for contractor and federal personnel
- Supported Defense Threat Reduction Agency (DTRA) mission operations
Administrative Support Specialist
Booz Allen Hamilton
09.2018 - 09.2019
- Managed SharePoint onboarding sites for all government and contractor personnel, including new hire and client training portals
- Developed and maintained onboarding and high-risk travel documentation
- Served as single point of contact for client training SharePoint sites, managing pages, layouts, and user access
- Provided comprehensive executive-level support, including scheduling, travel coordination, and task management
- Created and coordinated executive presentations, collecting and presenting leadership-level information
- Recommended process and project improvements to management
- Supported Defense Threat Reduction Agency (DTRA) mission operations
Project Analyst
Booz Allen Hamilton
05.2018 - 09.2018
- Conducted open-source research, data analysis, and documentation to support program objectives
- Collaborated on a team project to analyze policy guidance and implementation factors, contributing to the development of annual programmatic guidance outlines
- Supported the development of ATRIP (Automated Travel Request Information Process)
- Developed Power BI visualizations to present CTR program budget allocations by department for the fiscal year
Education
Bachelor of Science - Business Management
Virginia State University
01.2017
Skills
- Docebo LMS
- Accredible
- Jira - Atlassian
- Uplimit
- Asana
- Personnel Training
- Agile Scrum Master
- Microsoft Office and SharePoint
- Google Cloud
- Project Management
- Tableau Desktop Fundamentals
- Power BI
- Knowledge Management
- Change Management
- Stakeholder Engagement
- WordPress
Awards
FE Tech Summit MVP Team Award - Implemented L&E initiatives, including AI-assisted LNA tool, course publishing automation, capacity planning for large scale trainings, Databricks Academy SSO, rolling out new AI-based learning programs and supporting field-led programs with scalable Databricks environments
Certification
- Certificate | HCM Workday | Anticipated 2026
- Certified Associate in Project Management (CAPM) | Anticipated 2026
- Certificate | CompTIA Security+ | 2023
- Certificate | Agile Certified Professional (ICP) | 2021
- Certificate | Agile Project Management/Scrum Master (ICP-APM) | 2020
- 2016 Microsoft SharePoint Power & User | 2019
Timeline
Sr. Technical Enablement Specialist
Databricks
06.2022 - Current
Program Manager - Knowledge Management Specialist
Databricks
06.2022 - 05.2023
Knowledge Management Lead
MicroHealth LLC
03.2020 - 09.2021
Lead Regional Support Analyst
MicroHealth LLC
03.2020 - 09.2021
HR Orientation Specialist
Booz Allen Hamilton
09.2019 - 03.2020
Program & Training Coordinator
Booz Allen Hamilton
07.2019 - 03.2020
Administrative Support Specialist
Booz Allen Hamilton
09.2018 - 09.2019
Project Analyst
Booz Allen Hamilton
05.2018 - 09.2018
Bachelor of Science - Business Management
Virginia State University