Keana Wesenberg
Shorewood,Wisconsin
Summary
Dependable coordinator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Remote/Hybrid Patient Coordinator
American Behavioral Clinics
06.2022 - 01.2024
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Increased efficiency in record-keeping by digitizing physical documents using scanning hardware/software solutions while adhering to established guidelines for storage/archiving purposes.
- Expedited invoice processing/payment approvals through careful verification of details, liaising with the finance department to resolve discrepancies.
- Ensured smooth office operations by resolving technical issues promptly and liaising with IT support services when necessary.
- Maintained consistent follow-up on status of prior authorization requests.
- Contacted insurance companies to obtain prior authorization for medical procedures and medications.
- Maintained patient confidentiality and adhered to HIPAA regulations.
- Maintained confidentiality while documenting patient information according to HIPAA regulations and facility policies.
- Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
- Administered prescribed medications in accordance with written instructions.
- Conducted new patient intake and social history assessments.
- Managed complex cases involving multiple lines of coverage by effectively coordinating resources across departments for optimal outcomes.
Customer Service
UPS
01.2022 - 06.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
Paralegal Assistant
PHILIP DEBERARD INJURY ATTORNEY
06.2021 - 06.2022
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Ensured compliance with court deadlines by maintaining an organized calendar system for attorneys and staff.
- Increased firm's efficiency by implementing a digital archival system for easy retrieval of case files and records.
- Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
- Assisted attorneys in managing high-profile cases, ensuring timely completion of tasks and attention to detail.
- Maintained strict confidentiality while handling sensitive client information according to established ethical guidelines.
- Maintained a high level of professionalism with guests, ensuring their needs were met in a timely manner.
- Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
- Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
- Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
WAITRESS
WESTMOOR COUNTRY CLUB
07.2018 - 12.2020
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
in Psychology -
MATC, Milwaukee
09.2023 - Current
Skills
Charted and recorded medical information for patient files
Providing medication samples and coordinating refills for patientsResponding to crisis mental health situationsAssisting Doctors in preparing letters for patientsDocumenting and entering patient data through excel as well as insync health systemsUse of a multi-line phone systemMaintained confidentiality of records, following HIPAA guidelinesInterviewing patients for symptoms of mental health concerns to properly guide them for treatmentProviding resources for patients to receive quality mental health careDocumentation and medical codingDrafting and reviewing documents for attorneysUse of multi-line phone system
Data EntryCustomer ServiceTyping 77 WPMExcel and Word ProficiencyAdditional Information
- Conflict Resolution/Interpersonal Class
- Data Entry Experience
References
- Lindsey Kornik, Former Supervisor American Behavioral Clinics, 708-673-8775
- Samantha, Attorney Philip Deberard Law Office, 814-327-7865
- Leslie Smith, Former Manager, North Hills Country Club, 262-622-3128
Timeline
in Psychology -
MATC, Milwaukee
09.2023 - Current
Remote/Hybrid Patient Coordinator
American Behavioral Clinics
06.2022 - 01.2024
Customer Service
UPS
01.2022 - 06.2022
Paralegal Assistant
PHILIP DEBERARD INJURY ATTORNEY
06.2021 - 06.2022
WAITRESS
WESTMOOR COUNTRY CLUB
07.2018 - 12.2020