Keana Williams
McKinney,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Assistant Teacher
Specialized Educational Services
Wylie, TX
08.2024 - Current
- Supported classroom management by implementing diverse teaching strategies tailored to individual learning styles.
- Assisted in developing lesson plans that enhance student engagement and comprehension of core subjects.
- Collaborated with educators to assess student progress and adapt instructional methods accordingly.
- Facilitated small group activities to reinforce academic concepts and promote peer interaction.
- Mentored new staff on effective teaching practices and classroom protocols, fostering a supportive environment.
- Led initiatives for inclusive education practices, ensuring all students received equitable support and resources.
- Evaluated student performance data to identify areas for improvement and adjust educational approaches strategically.
- Facilitated individualized learning plans to support diverse student needs.
- Assisted in assessment administration and evaluation of student progress.
- Developed educational materials that aligned with instructional objectives and standards.
Administrative Assistant
Freedom City Church
Lufkin, TX
08.2020 - Current
- Responsible for leading and managing the worship services at their church. I work closely with other members of the clergy to plan these services, including selecting hymns, prayers, readings, music, etc. As a worship pastor I also typically play an active role in leading these services themselves.
- Organized files and documents using digital management systems to enhance information accessibility.
- Developed training materials for new administrative staff, fostering a supportive onboarding process.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Medical Customer Service Representative
Everise
McGregor, TX
10.2023 - 07.2024
- Answering phones to respond to all inquiries made by patients, vendors, insurance companies and other medical facilities. Must be able to handle 100-200 incoming calls per day. Re-scheduling patient appointments as required via telephone calls and written notification to patients. Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling and follow-up appointment scheduling in database. Taking clear and accurate messages on behalf of other departments. Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols. Reviewing physician schedules regularly to maximize capacity and verify correct scheduling. Creating testing orders for patients and faxing or mailing as per patient request. Faxing medical records to facilities authorized to receive patient information. Maintains a good working relationship and effective communication both within the department and with other departments for the benefit of the patient. Other duties as assigned.
- Developed and implemented process improvements that streamlined response times, enhancing overall customer satisfaction.
Autism/Adaptive Behavior Aide
Lufkin ISD
Lufkin, TX
01.2021 - 02.2023
- Monitor and assist students as needed in their daily routines across classroom activities and/or settings. Assist in collecting data for behavioral or academic progress. Initiate and follow through with behavioral interventions as designated and demonstrated by the classroom teacher. Communicate with all team members in an appropriate manner regarding student progress and/or concerns. Participate in planning meetings regarding classroom curricular expectations as well as a student needs across all developmental areas. Lead and/or facilitate teaching of individuals in 1:1, small group, or whole class instruction. Assist individual students as necessary to follow routines, follow directions, follow an individual schedule, and/or complete tasks.
Medical Receptionist
Angelina Pediatrics
Lufkin, TX
03.2022 - 07.2022
- Job duties consist of answering phones, greeting patients, check in and check out, charting and getting medical paperwork ready for patients.
- Managed patient scheduling and confirmed appointments to optimize office workflow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed operational protocols for handling patient inquiries, enhancing communication flow within the office.
- Managed multi-line phone system and pleasantly greeted patients.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
Autism/Adaptive Behavior Aide
Woodville ISD
Woodville, TX
08.2020 - 01.2021
- Monitor and assist students as needed in their daily routines across classroom activities and/or settings. Assist in collecting data for behavioral or academic progress. Initiate and follow through with behavioral interventions as designated and demonstrated by the classroom teacher. Communicate with all team members in an appropriate manner regarding student progress and/or concerns. Participate in planning meetings regarding classroom curricular expectations as well as a student needs across all developmental areas. Lead and/or facilitate teaching of individuals in 1:1, small group, or whole class instruction. Assist individual students as necessary to follow routines, follow directions, follow an individual schedule, and/or complete tasks.
Customer Service Representative
Suddenlink Communications
Tyler, TX
05.2019 - 05.2020
- Core job responsibilities include answering inbound residential calls to provide responsive technical phone support for internet, television, home phone, and home security products and services. Creating and maintaining accurate information logs which entail recording problem/symptom, analysis performed resolution, and other information relevant to resolving the problem.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Assisted in training new representatives on company policies and customer service techniques.
- Collaborated with cross-functional teams to enhance customer experience and streamline processes.
Customer Service Representative
The Result Companies
Palestine, TX
12.2018 - 03.2019
- Core responsibilities include giving instructions, answering questions, promoting a product or service, or resolving a customer’s complaints.
- Analyzed customer feedback to identify trends, driving improvements in service delivery standards.
- Led initiatives to optimize workflow efficiency, resulting in improved response times for customer requests.
- Developed training materials that enhanced onboarding processes for new employees within the department.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO12.2026
Associate of Science - Business Administration, Accounting
Colorado Technical University
Colorado Springs, CO03.2026
Certificate - Christian Counseling
Christian Bible Institute & Seminary
Online05.2020
Distinguished Diploma - undefined
Grapeland High School
Grapeland, TX05.2018
Skills
Evaluated investment options within IRA portfolios to enhance long-term financial growth
Managed guest inquiries and resolved issues promptly to maintain high standards of service excellence
Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers, resulting in increased retention rates
Oversaw cash handling processes, maintaining compliance with financial regulations and best practices
Streamlined medical records management, resulting in improved access to patient information Enhanced documentation accuracy, leading to better healthcare delivery Facilitated efficient processing of medical records requests, contributing to overall operational effectiveness
Coordinated and streamlined scheduling activities to ensure timely service delivery
Achieved significant portfolio growth through strategic stock selection and market analysis Enhanced trading efficiency by streamlining processes and improving decision-making frameworks Drove investment success by leveraging market insights and trends
Achieved successful bond transactions through effective collaboration with stakeholders Improved operational efficiency by optimizing bond management practices Enhanced compliance adherence, resulting in reduced risk exposure
Evaluated investment options within IRA portfolios to enhance long-term financial growth
Personal Information
Title: Medical Customer Service Representative
Timeline
Assistant Teacher
Specialized Educational Services
08.2024 - Current
Medical Customer Service Representative
Everise
10.2023 - 07.2024
Medical Receptionist
Angelina Pediatrics
03.2022 - 07.2022
Autism/Adaptive Behavior Aide
Lufkin ISD
01.2021 - 02.2023
Administrative Assistant
Freedom City Church
08.2020 - Current
Autism/Adaptive Behavior Aide
Woodville ISD
08.2020 - 01.2021
Customer Service Representative
Suddenlink Communications
05.2019 - 05.2020
Customer Service Representative
The Result Companies
12.2018 - 03.2019
Certificate - Christian Counseling
Christian Bible Institute & Seminary
Distinguished Diploma - undefined
Grapeland High School
Bachelor of Science - Business Administration
Colorado Technical University
Associate of Science - Business Administration, Accounting
Colorado Technical University