Keanan Hiltunen
Flushing
Summary
Expert in emergency response coordination and operational oversight, delivering prompt actions and adherence to regulations. Demonstrated proficiency in crisis intervention strategies and thorough patient assessments. Proven ability to manage high-pressure situations effectively, ensuring optimal outcomes.
Overview
5
5
years of professional experience
4
4
Certifications
Work History
Road Supervisor
Medstar Ambulance
Flint
09.2023 - Current
- Supervised daily operations of ambulance teams to ensure timely responses to emergencies.
- Communicated with dispatch for real-time service adjustments and operational efficiency.
- Investigated customer complaints regarding emergency calls and interfacility transfers, providing solutions or escalating as necessary.
- Guided and supported subordinates to enhance team performance and adherence to protocols.
- Ensured staff compliance with company policies and procedures for optimal service delivery.
Field Training Officer
Medstar Ambulance
Flint
07.2022 - Current
- Conducted on-site training sessions for new emergency medical technicians.
- Evaluated trainee performance through practical assessments and comprehensive feedback.
- Developed individual training plans and monitored progress through regular evaluations.
- Coordinated continuing education programs for all staff members to enhance skills.
- Demonstrated proper use of equipment, tools, and safety protocols to maintain safe working conditions.
Emergency Medical Technician
Medstar Ambulance
Flint
03.2021 - Current
- Responded to emergency calls and assessed patient conditions during transport.
- Provided emotional support and crisis intervention to patients in distress.
- Administered first aid and life support techniques to patients in critical situations.
Security Officer
McLaren Flint
Flint
01.2025 - 04.2025
- Monitored facility access to maintain safety and security for personnel and visitors.
- Conducted regular patrols to identify potential security risks and mitigate them.
- Coordinated with local authorities in response to alarms and emergency situations.
Education
Associate of Science - Physical Therapist Assistant
Charles Stewart Mott Community College
Flint, MI10-2018
Skills
- Operational supervision
- Emergency response coordination
- Patient assessment and crisis intervention
- Compliance monitoring
- Staff training and development
Certification
Basic Life Support
Timeline
Security Officer
McLaren Flint
01.2025 - 04.2025
Road Supervisor
Medstar Ambulance
09.2023 - Current
Field Training Officer
Medstar Ambulance
07.2022 - Current
Emergency Medical Technician
Medstar Ambulance
03.2021 - Current
Associate of Science - Physical Therapist Assistant
Charles Stewart Mott Community College