Kean David Labuga
Tulare,CA
Summary
Dynamic professional with a proven track record at Gong Cha, showcasing expertise in tea preparation and a flair for upselling, enhancing customer satisfaction and sales. Adept at fostering team collaboration and delivering exceptional hospitality service, I bring a blend of speed, efficiency, and a positive, professional demeanor to every customer interaction.
Overview
3
3
years of professional experience
Work History
Barista
Gong Cha
Tulare, CA
03.2023 - Current
- Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
- Greeted customers and took orders for tea drinks, food items, and other beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Memorized official and off-menu coffee and tea preparations.
- Demonstrated knowledge of tea leaf varieties, roasting processes, and brewing methods.
- Ordered and received supplies to restock beverage items.
- Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
- Monitored inventory levels of supplies and restocked when necessary.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Trained new baristas on tea-making techniques, customer service standards, and operational procedures.
- Described menu items to customers and suggested products based on stated preferences.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Managed cash register and processed transactions with accuracy and integrity.
- Stocked shelves with ingredients needed to make coffee drinks.
Food Waiter
Korean Chili
Tulare, CA
02.2022 - 01.2023
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Delivered food orders to tables promptly while ensuring accuracy of order.
- Performed cashier duties when necessary such as totaling bills accurately, accepting payments from customers, providing change as required.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Provided exceptional service to high volume of daily customers.
- Removed dirty dishes from tables in a prompt and efficient manner.
- Explained menu items, describing ingredients and cooking methods upon request.
Education
High School Diploma -
Mission Oak
Tulare06-2024
Skills
- Opening and closing duties
- Display case merchandising
- Tea expertise
- Speedy and efficient
- Positive and professional
- Cleanliness
- Hospitality service expertise
- Cash register operation
- Performance improvement
- Team collaboration
- Team player
- Conversant in Filipino
- Soft selling
- Dining room maintenance
Timeline
Barista
Gong Cha
03.2023 - Current
Food Waiter
Korean Chili
02.2022 - 01.2023
High School Diploma -
Mission Oak
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