Keande' Jenkins

• Developed a comprehensive onboarding program, providing new hires with essential employment information resources, benefits overview, and payroll process
• Managed the recruitment process by scheduling interviews and coordinating with hiring managers
• Provide support to Human Resources managers and staff including onboarding, background checks, and payroll.
• Developed and maintained HR policies and procedures, ensuring compliance with state and federal regulations

• Assist the lab with specimen processing
• Followed HIPPA guidelines to ensure patients records are safe
• Accurately processed and documented laboratory samples, maintain a 99% error- free rate
• Collaborated with cross functional teams to improve workflow efficiency, resulting in a 10% increase in productivity

• Conducted laboratory tests and experiments, consistently meeting or exceeding quality standards
• Maintained accurate records and documentation, ensuring compliance with regulatory requirements
• Prepared and stored equipment’s in medical room
• Inspected and oversaw labeling of licensed and non-licensed products

• Managed high volume switchboard, handling an average of 100 calls per day
• Provide exceptional customer service, resulting in a 95% customer satisfaction rating
• Assisted in the reservation process, effectively coordinating bookings for various resort amenities

• Consistently met and exceeded monthly sales targets, achieving a 20% increase in revenue
• Built and maintain strong customer relationships, resulting in a 90% customer retention rate
• Provided superior customer service with all customer interactions
• Maintained high energy and detailed extensive knowledge of products sold
• Coordinated with variety of departments to resolve issues with customer