Keandra SEWELL
New York
Summary
Results-driven & Adaptable professional focused on delivering exceptional service and support for guest focused environments. Seeking professional progression by leveraging ability to maintain rapport with all colleagues & foster an innovative & collaborative work atmosphere.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Guest Services Representative
American Museum of Natural History
09 2022 - Current
- Assist all guests including corporate partners, voucher and pass holders, patrons circle members, nonmember visitors with reservation management
- Handle 200+ reservations daily, verifying contact information, processing vouchers and passes, and collecting payments with high accuracy
- Establish guest loyalty with knowledgeable expertise for inquiries specific to present and future visits
- Maintain accurate and updated records by creating constituent profiles for all guests
- Utilize persuasive and upselling promotional techniques for annual museum memberships for nonresidential and residential visitors
- Facilitate and manage large volume of an average 10,000-15,000 guests within museum entry, ticketed exhibitions, and attractions within a timely manner
- Inform guests about upcoming events, member evening hours, and live lectures
- Document guest suggestions and requests to facilitate improvements within the membership and guest services departments
- Collaborate with all museum departments providing exceptional guest interactions
- Assist representatives on customer service civility, museum standards, operational procedures, and transactions reinforcing department performances
Store Manager
Melt Shop
06 2021 - 06 2022
- Supervised daily operations to ensure functioning of the store, maintaining a clean, safe environment for guests and staff
- Managed inventory & cash control, and store opening and closing procedures
- Oversaw staff performances & rectified discrepancies by providing feedback to increase efficiency & progression periodically maintaining store productivity targets
- Mentored new hires during onboarding process, ensuring well-equipped & successful knowledge of store procedures
- Prepared & expedited 100+ orders with high quality service, following all food safety & health sanitation regulations
Education
Forensic Psychology | Counseling
John Jay College
01-2025
Skills
- Mentorship & Staff development
- Operational strategy development
- Conflict resolution & Decision-making
- Collaboration & Adaptability
- Point-of-Sale & Inventory management skills
- Guest relations & Customer service
Certification
Youth Mental Health First Aid NCBH
Senior Mental Health First Aid FCA
Timeline
Guest Services Representative
American Museum of Natural History
09 2022 - Current
Store Manager
Melt Shop
06 2021 - 06 2022
Forensic Psychology | Counseling
John Jay College
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