Ke'Andra Thompson
Durham,NC
Summary
Dedicated and dependable student currently pursuing a psychology degree with strong communication, organization, and problem-solving skills. Experienced in working with others, managing responsibilities, and providing excellent customer service. Interested in continuing education in nursing and building a career helping others in healthcare and related fields.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Amazon Fulfillment Associate
Amazon Warehouse
Durham, NC
07.2022 - Current
- Developed strong problem-solving skills by resolving package issues and ensuring smooth operations.
- Provided customer service and support to delivery drivers, assisting with check-ins and package-related concerns.
- Managed data accuracy and organization by reprocessing undelivered or misrouted packages.
- Demonstrated teamwork, adaptability, and efficiency in a fast-paced environment, meeting tight deadlines.
Appointment Scheduler
Elephant Trunk Design
Durham, NC
02.2021 - 05.2024
- Coordinated appointment scheduling for design consultations, optimizing calendar management for team efficiency.
- Managed client communications to ensure accurate information delivery and enhanced customer satisfaction.
- Implemented new scheduling software, improving appointment tracking and reducing booking errors.
- Trained junior staff on appointment management processes, fostering teamwork and effective communication skills.
Education
Associate's degree - Associate in Art
Durham Technical Community College
Durham, NC05.2026
Certificate - Medical Assisting
Martin Community College
Williamston, NC04.2021
High school diploma or GED - undefined
Bertie Early College High School
Windsor, NC05.2020
Skills
- Social listening
- Computer skills
- Writing skills
- Warehouse management system
- Shipping & receiving
- Excellent time management, organization, and attention to detail
- Data entry
- Packaging
- Materials handling
- Problem management
- Communication skills
- Strong data entry skills with high typing speed and accuracy
- Medical Coding
- Appointment Scheduling
- CPR
- Vital Sign Monitoring
- Stress management
- Manages multiple tasks while meeting strict deadlines
- Quickly adapts to new systems and workflows
- Cash handling
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Gmail, Drive)
- Filing and record keeping
- Ability to work under pressure
- Knowledge of basic report writing and maintaining confidentiality
- Conflict Resolution
- Professional Phone etiquette
- Complaint handling
Certification
- Medical Assistant
- May 2021 to Present
- With this certification I am able to help patients with scheduling appointments, medical records, billing. I can check the patients virtual signs and also help the physicians during exams.
Timeline
Amazon Fulfillment Associate
Amazon Warehouse
07.2022 - Current
Appointment Scheduler
Elephant Trunk Design
02.2021 - 05.2024
Certificate - Medical Assisting
Martin Community College
High school diploma or GED - undefined
Bertie Early College High School
Associate's degree - Associate in Art
Durham Technical Community College