Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ke'Andre Belcher

Mansfield

Summary

Dynamic professional with a proven track record at the City of Forest Hill, excelling in client retention and cross-functional coordination. Recognized for enhancing community satisfaction and optimizing administrative processes. Skilled in Microsoft Office Suite and adept at multitasking, I thrive in fast-paced environments while maintaining a strong focus on service quality and team collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Fire Service Specialist /Office Administrative Assistant

City of Forest Hill - Fire Department
02.2025 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
  • Inspected equipment to diagnose operational issues.
  • Maintained accurate records of all customer interactions for reporting purposes and ongoing process improvements.
  • Collaborated with team members to develop new strategies for improving service quality and efficiency.
  • Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
  • Established administrative work procedures to track daily tasks.

Public Works Technician

City of Forest Hill - Public Works
02.2024 - 02.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Provided quality services for the community in water,sewer and streets.
  • Communicated with supervisor as needed to coordinate work activities.
  • Responded to after hour emergency service calls.
  • Duties included but were not limited to participating in the maintenance and repair of water mains and lines.
  • Followed safety procedures, utilized safety equipment, and assisted in monitoring work environments for the safety of employees and other individuals.

Driver/Installer

Inflatable Party Magic
05.2020 - 02.2024
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Ensured the safety of clients by staking down the units with the correct amount of stakes to ensure it is secure d to the ground.
  • Maintained documents signed by customers including liability forms.
  • Communicated with customers to provide delivery updates and confirm delivery locations.

Floor Host

Times Square Entertainment
12.2017 - 03.2020
  • Resolved guest concerns in a timely manner, promoting overall satisfaction with the venue.
  • Handled escalated customer issues professionally, demonstrating empathy while seeking resolution quickly and effectively.
  • Monitored inventory levels of supplies needed for daily operations, proactively addressing any shortages or discrepancies.
  • Conducted regular walkthroughs of the venue, identifying opportunities for improvement in cleanliness or ambiance updates as needed.
  • Assisted in training new floor hosts, sharing best practices for exceptional customer service.
  • Completed daily side work and opening and closing duties without fail.
  • Assist supervisor in maintaining accurate records relating to activities, reservations and policies.
  • Followed proper sanitation guidelines regarding food handling.

Education

Bachelor of Science - Interdisciplinary Studies

Southwestern Assemblies of God University
Waxahachie, TX
12-2022

Skills

  • Client retention strategies
  • Cross-functional coordination
  • Professional telephone demeanor
  • Clerical support
  • Follow-up skills
  • Team collaboration
  • Multitasking and organization
  • Time management
  • Adaptability and flexibility
  • Active listening
  • Documentation
  • Microsoft outlook
  • Administrative support
  • Microsoft Office Suite
  • Recordkeeping strengths
  • Scheduling

Certification

Texas Commission on Fire Protection

Certifications:

  • PE I - Plans Examiner I
  • FLSE I - Fire and Life Safety Educator I
  • FLSE II - Fire and Life Safety Educator II

Timeline

Fire Service Specialist /Office Administrative Assistant

City of Forest Hill - Fire Department
02.2025 - Current

Public Works Technician

City of Forest Hill - Public Works
02.2024 - 02.2025

Driver/Installer

Inflatable Party Magic
05.2020 - 02.2024

Floor Host

Times Square Entertainment
12.2017 - 03.2020

Bachelor of Science - Interdisciplinary Studies

Southwestern Assemblies of God University

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