Ke'Andre Fluker
Seattle,WA
Summary
Accomplished Sales Executive with 4 years of experience in consistently promoting company brand. Passionate expert and valuable business consultant with talents in analysis, consumer knowledge and industry dynamics. Coordinating with customers, retail partners and distribution partners to accomplish sales goals while maintaining strong professional relationships.
Overview
9
9
years of professional experience
Work History
Sales Executive
Jaguar Land Rover
03.2023 - Current
- Increased dealership sales by 200% by exceeding company sales quota within first 30 days of employment
- Promotes products and services during routine phone calls to achieve and consistently increase lead to prospect conversion rate by 75%
- Provide world-class customer service to potential buyers by clearly communicating products and features.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
Marketing & Business Development Assistant
Village Plan
03.2022 - 03.2023
- Assisted Marketing Director with tasks including graphic creation, document editing, brand management, and social media management
- Spearheaded company social media accounts
- Conceived effective strategies for media planning and execution of social media campaigns
- Authored and edited videos to be utilized for social media (Facebook, Twitter, Instagram, and YouTube) for community outreach with 1000+ daily followers.
Executive Assistant to the Chief Operating Officer
United States Air Force
03.2017 - 03.2022
- Provided executive administrative support to General Officers and Senior Executive Service civilians, including arranging travel and lodging, coordinating itineraries, and preparing trip folders
- Awarded Airman of the Year for implementing a tracking system for tracking and monitoring the progress of personnel records which streamlined the process for personnel records management, resulting in more efficient and accurate tracking
- Organized and managed over 50 Air Force base special events, including recognition/special ceremonies.
- Streamlined communication by managing correspondence between the CEO and external stakeholders.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Enhanced productivity with meticulous organization of documents and files for easy access and retrieval.
- Contributed to strategic planning by providing administrative support during Board of Directors'' meetings.
- Assisted in budget management by monitoring expenditures, processing expense reports, and reconciling accounts for the executive office.
Administrator
Riley Children's Health
03.2016 - 03.2017
- Corresponded with providers and patients and managed a high volume of at least 150 calls/emails per day
- Coordinated projects such as data planning, scheduling, budget tracking, and bill paying
- Developed strategies to improve efficiency and accuracy of administrative tasks.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Customer Service Team Lead
Sam's Club
06.2015 - 02.2016
- Supervised a team of 25 customer service providers
- Trained and coached teammates on company policies, procedures, and safety measures
- Created an innovative and effective system to manage scheduling, time-off requests, and coverage
- Increased and improved customer satisfaction by 60% in the first 2 months of employment, according to customer surveys.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Maintained high employee retention rates by fostering a positive work environment and supporting professional development opportunities.
- Managed high-performing customer service team, consistently exceeding company performance benchmarks.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Increased first call resolution rates by developing comprehensive troubleshooting guides for representatives'' use.
Education
Bachelor of Arts - Marketing/Marketing Management
American Military University
Charles Town, WV05.2023
Skills
- Lead Prospecting
- Professional Networking
- Business Networking
- Business Development and Planning
- Global Marketing
- Campaign Planning
- Quantitative and Qualitative Market Research
- Recruitment and Hiring
- Quantitative Analysis
- Media Relations
- New Employee Orientations
- Logistical Planning
- Record Preparation
- Administrative Management
- Database Coordination
- Project Support
- Customer Service Understanding
- Customer Needs Assessment
- Customer Relationship Management
- Payment Management
- Issue Escalation
- Account Management
- Public Speaking
- Product Sales
- Customer Retention
- Queue Management
Websites
Timeline
Sales Executive
Jaguar Land Rover
03.2023 - Current
Marketing & Business Development Assistant
Village Plan
03.2022 - 03.2023
Executive Assistant to the Chief Operating Officer
United States Air Force
03.2017 - 03.2022
Administrator
Riley Children's Health
03.2016 - 03.2017
Customer Service Team Lead
Sam's Club
06.2015 - 02.2016
Bachelor of Arts - Marketing/Marketing Management
American Military University
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