TY'ERRA TOLES
Wichita,KS
Summary
Detail-oriented Medical Assistant and Phlebotomist with hands-on clinical experience in venipuncture, specimen handling, and patient care. Ensured safety and satisfaction for diverse patient populations through effective crisis management and quality assurance practices. Collaborated within healthcare teams to deliver compassionate and efficient patient support.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
On-Call Coordinator
Emberhope
07.2025 - Current
- Coordinated on-call responses for foster youth; ensured safe transport arrangements.
- De-escalate high-risk situations using trauma-informed techniques.
- Liaise with caseworkers and foster families to ensure smooth transitions.
- Enhanced customer service procedures and standards through actionable feedback analysis.
- Collaborated with team to consistently achieve service goals and improve client satisfaction.
Phlebotomist
Labcorp
06.2025 - Current
- Perform venipuncture and capillary draws; label and prepare specimens per protocol.
- Documented collections in lab system while ensuring chain-of-custody and QC standards were upheld.
- Provided patient instructions and delivered compassionate care for pediatric, geriatric, and challenging draws.
- Verified specimen information, completed data entry and properly matched patient information to specimens.
- Cleaned, sanitized, and maintained department equipment and work areas to meet facility standards.
Home Health Aide
Independent Living Resource Center
12.2017 - Current
- Provided essential support for clients' daily activities to enhance their quality of life., Prepared balanced meals for clients based on their dietary needs and preferences., Assisted clients with mobility tasks, ensuring safe movement within their living spaces., and medication reminders.
- Maintained accurate care records and communicated changes to supervisors to ensure continuity of care.
- Maintained care records consistently and reported changes to supervisors for effective communication.
- Supported patient needs through grocery shopping, cleaning, and replenishing household supplies to promote a safe and healthy living environment.
Customer Service Representative
Starwood Hotels & Resorts
07.2017 - 05.2018
- Managed reservations and resolved guest issues, ensuring customer satisfaction in high-volume environment.
- Answered inbound calls to greet and assist customers, addressing diverse needs and inquiries effectively.
- Managed reservations and resolved guest issues in a high-volume environment.
- Resolved customer inquiries and complaints, delivering insightful solutions to enhance customer experience.
- Evaluated various systems to pinpoint issues.
Home Health Aide
All Saints Home Care
07.2016 - 07.2017
- Delivered personal care and household support, documenting client progress to inform care adjustments.
- Reviewed and followed specific care plans for clients and reported completed tasks to supervisors.
- Assisted clients with daily personal care tasks including bathing, grooming, and meal preparation. documented client progress.
- Monitored patient vital signs, promptly reporting changes to supervisors for timely treatment evaluations.
- Provided encouragement to clients during sessions and wellness through constructive and positive feedback.
Education
MEDICAL ASSISTANT -
Wichita Technical Institute
Wichita, KS 10.2022 - 07.2024
HIGH SCHOOL DIPLOMA -
Wichita High School East
Wichita, KS 08.2012 - 05.2016
Skills
- Venipuncture
- Specimen labeling
- Clinical vitals
- Healthcare documentation
- EMR documentation
- Infection control
- Patient safety
- Crisis management
- Youth de-escalation
- Quality assurance
- Time management
- Microsoft office expertise
- Problem resolution
- Conflict resolution
- Interpersonal skills
Timeline
On-Call Coordinator
Emberhope
07.2025 - Current
Phlebotomist
Labcorp
06.2025 - Current
MEDICAL ASSISTANT -
Wichita Technical Institute
10.2022 - 07.2024
Home Health Aide
Independent Living Resource Center
12.2017 - Current
Customer Service Representative
Starwood Hotels & Resorts
07.2017 - 05.2018
Home Health Aide
All Saints Home Care
07.2016 - 07.2017
HIGH SCHOOL DIPLOMA -
Wichita High School East
08.2012 - 05.2016