Summary
Overview
Work History
Education
Skills
Timeline
Generic

KeAndre Sykes

Elizabeth City,NC

Summary

Dedicated and hardworking shift supervisor with extensive experience in processing transactions and providing exceptional customer assistance. Committed to resolving issues, addressing customer inquiries, and efficiently handling customer transactions. Creative problem-solver well-versed in delivering top-notch customer service. Known for reliability, strong multitasking abilities, problem-solving skills, and effective communication. Demonstrated strengths in promoting products and closing sales. Successful in upselling target items and creating positive customer experiences to drive loyalty and repeat business. Diligent shift leader excelling in reviewing team tasks to ensure quality standards are met. Engaging and personable coach and employee trainer who consistently maximizes team productivity. Recognized for hard work, attention to detail, and achieving goals. Proven track record of enhancing customer satisfaction by managing teams to meet specific purchase order requirements and delivery dates based on priority. Efficient shift supervisor focused on increasing the value of the company through excellent leadership skills. Proudly offers talents in communication and organization. Outgoing and energetic individual with familiarity in various equipment operations.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Captain Ds Seafood Restaurants
02.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.

Shop Attendant

KG Auto Repair
12.2020 - 12.2022
  • Answered phones took calls scheduling service appointments.
  • Assisted with take customers payments.
  • Maintained in-depth knowledge of shop items to provide advice and recommendations to customers for gift selections.
  • Performed end-of-day cleaning duties, wiping down windows and counters and sweeping and mopping shop floor.
  • Received incoming shipments of goods and materials by unloading delivery trucks.
  • Kept equipment operating by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
  • Informed customers of shop promotions to encourage purchases, boosting sales.
  • Welcomed customers by determining drink interests and needs.

Education

High School Diploma - Business Management

Acellus Academy
06.2024

Skills

  • Cash Handling
  • Product Restocking
  • POS Systems
  • Customer Service
  • Customer Assistance
  • Drawer Balancing
  • Cleaning and Sanitizing
  • Order Taking
  • Time Management Skills
  • Shift reporting
  • Cash handling expertise
  • Inventory Management
  • Training and mentoring

Timeline

Shift Supervisor

Captain Ds Seafood Restaurants
02.2023 - Current

Shop Attendant

KG Auto Repair
12.2020 - 12.2022

High School Diploma - Business Management

Acellus Academy
KeAndre Sykes