Microsoft word excel
KeAndrea Green
Summerville,SC
Summary
Diligent Material Handler offering experience moving loads quickly and without damage. Attentive and safety-focused with proven history of identifying potential hazards. Works well in both team and independent roles. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 4 years of experience working in busy warehouse environments.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Material Handler
GXO Logistics
06.2021 - Current
- Developed and implemented storage solutions to maintain safety and protection and keep stock organized.
- Monitored warehouse to identify missing items, spills and unusual activity, complying with safety procedures.
- Carrying /lifting up to 10-35 pounds
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Climbing/balancing (stairs, ladders, poles, scaffolding , inclined surfaces), crawling , crouching (squatting)
- Verified quantity and description of materials received by checking merchandise against packing list.
Customer Service Representative
Walgreens
10.2021 - 09.2023
- Met customer call guidelines for service levels, handle time and productivity.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and updated databases to handle customer data.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Cross-trained and provided backup support for organizational leadership.
Load Production Operations
Sherwin-Williams
04.2021 - 06.2023
- Promoted teamwork among staff members, fostering a positive work environment conducive to high levels of productivity and job satisfaction.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Use of high impact vibratory tools (bucking/riveting).
- Assisted other team members in navigating large loads.
- Adhered to company safety protocols and complied with OSHA standards.
- Helped train new employees in safe practices and warehouse procedures.
- Demonstrated flexibility and adaptability by adjusting seamlessly to sudden changes in shipment schedules or warehouse priorities.
Education
High School Diploma -
Baptist Hill High School
Hollywood, SC06.2010
Skills
- Team Collaboration
- Customer Relationship Management (CRM)
- Operations Monitoring
- Equipment Parts Replacement
- Logistics Management
- Warehouse Organization
- Hand and Power Tool Operation
- CAD Software
- Assembly and production
- Technical Support
- Recordkeeping strengths
- Microsoft PowerPoint
- Warehousing functions
Software
Microsoft powerpoint
Timeline
Customer Service Representative
Walgreens
10.2021 - 09.2023
Material Handler
GXO Logistics
06.2021 - Current
Load Production Operations
Sherwin-Williams
04.2021 - 06.2023
High School Diploma -
Baptist Hill High School
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