Hi, I’m
Keandrea Sykes
Savannah,GA
Summary
Supportive Human Services Professional offering agility and confidence in stressful circumstances. Meticulous enrollment facilitator with skills in database management and accurate recordkeeping. Liaises between clients and service providers, translating details and assisting aid recipients with paperwork completion.
Overview
8
years of professional experience
Work History
Ross IES
Youth Case Manager
05.2022 - Current
Job overview
- As a Youth Opportunity Coach/ Case Manager my primary duties include: Conducting interviews and assessments to identify client needs, interests, and abilities
- Ensure eligibility before enrollment
- Coordinates with clients to develop individual service strategies/ individual employment plans
- Provide assistance or referrals to clients to complete objectives
- Refer clients to alternate agencies for additional programs for assistance as needed
- Assist in meeting program goals and ensuring positive outcomes
- Maintain and enter data input into the case management system in compliance with program guides
- Conduct workshops, presentations, and program orientation
- Assist with job readiness and placement or work experience assignments as needed
- Provide career guidance, job search assistance, and case management to assist clients in addressing barriers to job search, training, and employment
- Provide basic skills/GED instruction to clients
- Maintain current and accurate documentation in data input systems of but not limited to internal and external resource referrals, employment barriers including financial management, childcare, transportation service, parenting skills, etc
- Provide follow-up to assess clients' progress and provide additional resources as needed
- Empowered young clients to set and achieve personal goals through ongoing guidance and mentorship.
- Collaborated with multidisciplinary teams to ensure holistic care for each youth client, addressing their unique needs and challenges.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all program participants.
- Maintained accurate records of client progress, facilitating more effective communication among team members regarding individual cases.
- Conducted regular home visits to monitor the well-being of youth clients within their living environments, identifying any potential concerns or issues requiring attention from case managers or other professionals involved in their care plan management process.
- Attend community, partners, and business events as needed to fulfill program commitment and achieve program goals.
- Improved youth engagement by developing and implementing individualized case management plans.
Thriveworks
Intake Specialist
09.2020 - 02.2022
Job overview
- Receive high volume on inbound calls for new and existing clients
- Enhanced client experience by conducting thorough intake assessments and accurately identifying their needs.
- Meet enrollment quotas of new clients into Thrive Works memberships by selling and explaining benefits
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Improved interdepartmental communication through regular updates on client progress, fostering better case management across teams.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Ability to document proficiently in fast-paced environment on different technical applications
- Provide detailed information on all of Thrive works services and other related inquiries
- Direct calls to appropriate departments for further resolution
- Monitor payments entered into the EHR system by counselors and independently resolve issues that arise
- Deliver exceptional customer service
- Protect patients' rights by maintaining the confidentiality of personal and financial information (Adhere to HIPPA laws).
- Enhanced claims processing efficiency by streamlining intake procedures and documentation requirements.
- Reduced claim resolution time by effectively coordinating with various departments for prompt information gathering.
Adecco
Claims Analyst
04.2018 - 06.2020
Job overview
- Enhanced customer satisfaction by resolving complex claims issues in a timely manner.
- Collaborated with cross-functional teams to develop best practices for claim handling procedures.
- Negotiated successful settlements with clients, ensuring a mutually beneficial outcome for all parties involved.
- Conducted thorough investigations into each claim, gathering relevant data and documentation to support decision-making processes.
- Provided exceptional customer service by promptly addressing inquiries from policyholders, agents, and other stakeholders regarding the status of their claims.
- Developed comprehensive reports for management review, highlighting key metrics related to claim volume, processing times, and settlement amounts.
- Supported internal audit initiatives by providing detailed documentation of claims handling procedures as required for compliance purposes.
- Assisted clients throughout the entire lifecycle of their claim, from initial filing to final settlement or denial determination.
- Maintained strong working relationships with third-party vendors, such as independent adjusters and appraisers, to facilitate prompt resolution of claims.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Etan Industries
Collections Representative
08.2016 - 03.2018
Job overview
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Reduced delinquency rates by maintaining consistent communication with patients regarding payment plans and outstanding balances.
- Maintained accurate records of all collection activities, enabling easy retrieval and analysis of data for management reporting purposes.
- Managed a high volume of accounts, prioritizing those requiring immediate attention while consistently meeting performance targets.
- Conducted thorough credit evaluations to minimize risk exposure and contribute to overall portfolio health.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
Education
Grand Canyon UniversityPhoenix, AZ
Master's degree from Human Services
05.2024
Prairie View A & M UniversityPrairie View, TX
Bachelor of Science from Criminal Justice
12.2019
Navarro College Corsicana, TX
Associate of Applied Science from Criminal Justice
05.2016
Franklin D. Roosevelt High School Dallas
Diploma
06.2014
Skills
- Case Documentation
- Mental Health Assessment
- Motivational Interviewing
- Interpersonal and Written Communication
- Dispute Tracking
- Data Interpretation
- Claims Analysis
- Portfolio Management
Timeline
Youth Case Manager
Ross IES
05.2022 - Current
Intake Specialist
Thriveworks
09.2020 - 02.2022
Claims Analyst
Adecco
04.2018 - 06.2020
Collections Representative
Etan Industries
08.2016 - 03.2018
Grand Canyon University
Master's degree from Human Services
Prairie View A & M University
Bachelor of Science from Criminal Justice
Navarro College
Associate of Applied Science from Criminal Justice
Franklin D. Roosevelt High School Dallas
Diploma
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