Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keandria Bean

Nashville,TN

Summary

Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

9
9
years of professional experience

Work History

Property Manager

Brookside Properties
07.2022 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Maintained sufficient number of units market-ready for lease.
  • Developed and implemented marketing strategies to increase occupancy rates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Communicated effectively with owners, residents, and on-site associates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Maximized rental income while minimizing expenses through effective planning and control.

Assistant Property Manager

MAA
05.2021 - 07.2022
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Kept accurate records of all resident and tenant correspondence.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Escalated major issues to property manager for immediate remediation.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected common areas for cleanliness and notified maintenance of overflowing trash.
  • Processed security deposit refunds.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Generated leads for sales and rental properties through cold calls and referrals.

Leasing Consultant

MAA
02.2018 - 05.2021
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Coordinated appointments to show marketed properties.
  • Processed Applications

Leasing Consultant

Lennox Properties
08.2016 - 02.2018
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Coordinated appointments to show marketed properties.
  • Processed Applications

Leasing Consultant

ALCO Management (Tax Credit)
11.2014 - 08.2016
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
  • Distributed and followed up on tenant renewal notices.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Distributed flyers to raise awareness of properties and attract more tenants.
  • Coordinated appointments to show marketed properties.
  • Processed Applications

Education

Bachelor of Science - Education

University of Memphis
Memphis, TN
12.2017

High School Diploma -

Whitehaven High School
Memphis, TN
05.2012

Skills

  • Business Administration
  • Vendor Management
  • Property Management
  • Database Management
  • Compliance Monitoring
  • Maintenance Scheduling
  • Tenant Relations
  • Staff Management
  • Exceptional Oral and Written Communication Skills
  • Customer Service-Focused
  • Adaptable
  • New Construction
  • Administrative Support
  • Property Tours and Inspections
  • Multi-Family Property Management
  • Marketing and Advertising
  • Sales and Marketing
  • Fair Housing Mandates
  • Tenant and Eviction Laws
  • Financial Budgeting and Reporting
  • Leasing and Sales

Timeline

Property Manager

Brookside Properties
07.2022 - Current

Assistant Property Manager

MAA
05.2021 - 07.2022

Leasing Consultant

MAA
02.2018 - 05.2021

Leasing Consultant

Lennox Properties
08.2016 - 02.2018

Leasing Consultant

ALCO Management (Tax Credit)
11.2014 - 08.2016

Bachelor of Science - Education

University of Memphis

High School Diploma -

Whitehaven High School

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Keandria Bean