Highly - motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Material Handler
National Archives And Records Administration
08.2022 - Current
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Loaded and unloaded items to move between storage shelves and vehicles.
Organized and stacked various materials.
Customer Service Representative
Dialog Direct
08.2020 - 02.2022
Met customer call guidelines for service levels, handle time and productivity.
Followed up with customers about resolved issues to maintain high standards of customer service.
Responded to customer requests for products, services, and company information.
Investigated and resolved customer inquiries and complaints quickly.
Performed data entry into computer system to document all call activity correctly
Average high call volumes of 50 plus calls per day.
Package Handler
FedEx
09.2019 - 07.2020
Assembled, sealed, and loaded packages into correct trucks.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Medical Screener
Octapharma Plasma Center
06.2015 - 07.2019
Recorded patients' medical history, vital statistics or information such as test results into medical records.
Utilized finger sticks and screening equipment to check hematocrit and protein levels.
Obtained patient vitals such as height, weight and blood pressure.
Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
Maintained clean, neat and properly sterilized work area.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX
06.2010
Skills
Material Handling
Customer Service
Data Entry
Call Management
Active Listening
Problem-solving abilities
LiveChat
Documentation skills
Scheduling
Flexible and Adaptable
Excellent multitasking capability
Timeline
Material Handler
National Archives And Records Administration
08.2022 - Current
Customer Service Representative
Dialog Direct
08.2020 - 02.2022
Package Handler
FedEx
09.2019 - 07.2020
Medical Screener
Octapharma Plasma Center
06.2015 - 07.2019
High School Diploma -
Eastern Hills High School
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