Keandria Carter
Fort Worth,TX
Summary
Highly - motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Material Handler
National Archives And Records Administration
08.2022 - Current
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Loaded and unloaded items to move between storage shelves and vehicles.
- Organized and stacked various materials.
Customer Service Representative
Dialog Direct
08.2020 - 02.2022
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Performed data entry into computer system to document all call activity correctly
- Average high call volumes of 50 plus calls per day.
Package Handler
FedEx
09.2019 - 07.2020
- Assembled, sealed, and loaded packages into correct trucks.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Medical Screener
Octapharma Plasma Center
06.2015 - 07.2019
- Recorded patients' medical history, vital statistics or information such as test results into medical records.
- Utilized finger sticks and screening equipment to check hematocrit and protein levels.
- Obtained patient vitals such as height, weight and blood pressure.
- Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
- Maintained clean, neat and properly sterilized work area.
Education
High School Diploma -
Eastern Hills High School
Fort Worth, TX06.2010
Skills
- Material Handling
- Customer Service
- Data Entry
- Call Management
- Active Listening
- Problem-solving abilities
- LiveChat
- Documentation skills
- Scheduling
- Flexible and Adaptable
- Excellent multitasking capability
Timeline
Material Handler
National Archives And Records Administration
08.2022 - Current
Customer Service Representative
Dialog Direct
08.2020 - 02.2022
Package Handler
FedEx
09.2019 - 07.2020
Medical Screener
Octapharma Plasma Center
06.2015 - 07.2019
High School Diploma -
Eastern Hills High School
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