KE'ANDRIAH OLLISON

My role in this position includes but is not limited to:

• Providing a wonderful customer service experience to clients while being professional and educated in my role
• Earning many incentives for my work ethic and leadership skills
• Working through UHC direct and exceeding all expectations
• Becoming well versed in not only Sales, but also Enrollments.
• Provided coverage option information to assist clients in protecting assets.
• Attended continuing education courses and workshops to gain additional insurance industry knowledge.
• Promoted products and services using upselling and other sales strategies.
• Exceeded corporate quotas for monthly policy sales.
• Assembling computer equipment for remote work
• Troubleshooting computer (router, modem, internet) when necessary.
• Experience in Microsoft office (Excel, Word, Outlook, Powerpoint)
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.

• In this position, I trained advocates in various roles, including but not limited to: United Health Care, Turbo Tax, H&R Block, etc.
• My role was to make sure advocates are professionally trained and have all tools needed to successfully work and maintain their current role with the company
• Therefore also managing time cards, hosted coaching's, written separation notices and grievances.
• Mentored new hires, resulting in stronger staff development and increased productivity.
• Monitored and reported trainee progress, introducing new learning tools to address individual needs.
• Analyzed team performance and identified opportunities for additional training.
• Provided coaching and mentoring to employees.
• Monitored participant workflow and behaviors throughout training process.
• Delivered instructional presentations on equipment use, focusing on efficiency and safety.
• Training on Microsoft Office products such as: Excel, Word, Powerpoint and Outlook.
• Lead expertise to resolve process problems.
• Developed effective training plans based on department needs and objectives.

• Answered constant flow of customer calls with minimal wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Boosted sales revenue by skillfully promoting diverse service options.
• Evaluated account and service histories to identify trends, using data to mitigate future issues.
• Cultivated customer loyalty, promoted repeat business, and improved sales.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Provided information regarding charge accounts and loyalty programs.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Trained new personnel regarding company operations, policies and services.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Trained staff on operating procedures and company services.
• Maintained leadership and professionalism in and outside the workforce.
• Proficient in Microsoft: Excel, Powerpoint, Outlook, Word

• While working in corrections, I've had the experience of working in the front lobby
• In the front lobby, I've had the experience of using a luggage x-ray scanner, metal detector, and metal detector wand
• I would also assist family members via phone on assisting them with their family member's account, location, and how to transfer them money
• In my career in corrections, I've also worked as a central control officer
• In this particular post, I was responsible for the entering and exiting of all staff, detainees, and visitors throughout the facility
• I was also responsible for the radios, keys, and locks in the facility.
• Wrote daily reports and maintained logs of inmate activities and behaviors (reading post orders)
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
• Regularly conducted security and sanitation checks.
• Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
• Transported prisoners throughout facility and off-site to medical appointments and court appearances.
• Responded promptly to emergency situations and provided medical aid.
• Attended to feeding, housing, and physical well-being of inmates.
• Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
• Created and maintained positive relationships with inmates to build rapport and trust.
• Responded to emergency situations and de-escalated hostile confrontations.
• Made rounds at specified intervals and conducted head counts and roll calls.
• Searched building and grounds, living quarters, and work areas for contraband.
• Built solid relationships with staff and residents to keep institution safe and secure.
• Documented inmate behavior and activities in logbooks.
• Cleaning work area aka 6S: Sort, Set in Order (aka Straighten or Stabilize), Shine (aka Scrub or Sweep), Standardize, Sustain, Safety
• Prepared for and monitored audits
• Transported inmates to and from court hearings, medical appointments and other locations.
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• My responsibilities as a cashier was to scan the purchases of customers and ensure that I received the proper amount of currency for the items that were purchased
• During the end of the workday, it was my responsibility to make sure that the register was accurate with the amount of money it was supposed to have
• My duty as a stock clerk was to unload the stock truck with a manual or electric pallet jack
• After unloading the stock truck, I'd prepare similar items onto stocking carts and begin stocking the aisles
• In some situations, I'd have overstock that I'd have to place in the back room for inventory
• It was also a duty to make sure that the store maintained cleanliness on the floors and bathroom.
• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Restocked and organized merchandise in front lanes.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.
• Stocked, tagged and displayed merchandise as required.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Answered questions about store policies and addressed customer concerns.
• Handled cash with high accuracy and took care to check bills for fraud.
• Upsold additional products and services to customers, increasing revenue.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Conducted inventory counts by adding each item in stock and documenting in computer system.
• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Identified and resolved discrepancies and errors in customer accounts.
• Lifted up to 70 pounds at once and used forklift to move heavier loads.
• Processed refunds and exchanges in accordance with company policy.