Keandros Williams
Shreveport,LA
Summary
Proven leader and security expert from Diamond Security, adept in surveillance and superior customer service. Excelled in conflict de-escalation, enhancing safety, and fostering positive relationships. Achieved a significant reduction in unauthorized access, demonstrating exceptional patrol operations and team management skills.
Overview
5
5
years of professional experience
Work History
Security Officer
Diamond Security
04.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
12N
Army National Gaurd
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
Excess Telecom
03.2022 - 02.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Sandwich Artist
Subway
03.2020 - 07.2022
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Crewmember
Raising Canes
06.2019 - 01.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Education
Magnolia School of Excellence
Shreveport, LA05.2022
Skills
- General security
- Superior customer service
- Surveillance
- Relationship building and management
- Patrol operations
- Conflict de-escalation
- Conflict resolution techniques
- Visitor tracking
- Electronic surveillance
- Stationary surveillance
Timeline
Security Officer
Diamond Security
04.2023 - Current
12N
Army National Gaurd
03.2022 - Current
Manager
Excess Telecom
03.2022 - 02.2023
Sandwich Artist
Subway
03.2020 - 07.2022
Crewmember
Raising Canes
06.2019 - 01.2020
Magnolia School of Excellence
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