KEANGELA RUDD DUNN
Katy,Texas
Summary
Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Adept at determining the level of loss for auto claims cases and deciding on a fair compensation for clients. Strong organizational and communication traits.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Temporary Liability I Auto Adjuster
Root Inc
03.2024 - Current
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
- Collaborated with other departments within the organization to enhance overall efficiency in processing claims and improving client satisfaction levels.
- Leverage internal tools to research and resolve customer requests thoroughly and accurately
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Uses exemplary time management and organizational skills to manage pending claims and associates tasks proactively
- Coordinates the repair of damaged vehicles, and assists with rental reimbursement
Auto Insurance Adjuster- Property Damage
First Chicago Insurance Company
04.2023 - 03.2024
- Provide customer service both to internal and external customers
- Conduct thorough investigations and keep accurate and relevant documentation of file activity on each claim assigned including coverage liability, status and damages that are applicable for each claim
- Analyze documentation to Validate damage is consistent with the report of the accident
- Review and determine course of action on each file assigned, utilizing technical knowledge and experience for the purpose of supporting final disposition of a loss
- Organize, plan and prioritize work activities to keep up with current assignments and to ensure prompt conclusion of claims
Centralized Senior Claims Adjuster
Progressive Ins Co.
12.2021 - 04.2023
- Manage a high volume of claim files from beginning to end
- Resolve and document auto claims as quickly and accurately as possible
- Investigate claims by gathering information via interviews and data reports
- Interview all involved in an accident to determine coverage and liability decisions
- Analyze documentation to Validate damage is consistent with the report of the accident
- Independently make decisions related to liability and coverages
- Provide outstanding customer service by building rapport during initial contact and maintaining customer relation throughout claim management
- Remote
Education
High School Diploma -
South West Texas High School
San Marcos, TX02.2014
Skills
- Microsoft Office Suite
- Legal compliance
- Claims investigation
- State Insurance laws
- Knowledge of Insurance Laws
- Data Collection
- Analytical Skills
- Computer Based Research Programs
- Written and Verbal Communication
- Detail Oriented
- Flexible
- Adaptability
- CRM
- Record Management
- Data Entry
- Results Orientation
- Problem Solving
- Claims management
- Time management
- Negotiation
- Customer Service
- Policy interpretation
- Critical thinking
- Automotive knowledge
- Decision-making
- Organization
- Active listening
Certification
- Texas All Lines Adjuster2781887
- 11/2023-12/2025
- Renewed- Licensed
Timeline
Temporary Liability I Auto Adjuster
Root Inc
03.2024 - Current
Auto Insurance Adjuster- Property Damage
First Chicago Insurance Company
04.2023 - 03.2024
Centralized Senior Claims Adjuster
Progressive Ins Co.
12.2021 - 04.2023
High School Diploma -
South West Texas High School
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