KeAnna Brandon

• Assisted patients with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff promptly.
• Maintained cleanliness of patient rooms and common areas to promote hygiene.
• Documented patient care activities accurately in electronic health records systems.
• Participated in training new staff on procedures and best practices for patient care.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Assisted healthcare providers in managing patient schedules and appointments, ensuring seamless clinic operations.
• Maintained accurate electronic medical records, supporting compliance with VA regulations and enhancing data integrity.
• Coordinated patient communication efforts, improving engagement through timely follow-ups and information dissemination.
• Streamlined patient intake processes, reducing wait times and enhancing overall patient experience in the clinic.
• Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
• Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
• Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
• Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
• Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
• Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
• Used Software to maintain and record patient data and generate reports.
• Interviewed patients to verify and update clinical and demographic records.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
• Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
• Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.

Travel around to different nursing facilities doing the work of a certified nursing assistant.

• Assisted nursing staff with patient care tasks, ensuring comfort and safety of patients.
• Monitored vital signs and reported changes to medical personnel promptly.
• Maintained cleanliness and organization of patient rooms and common areas.
• Supported patients with daily living activities, enhancing overall quality of care.

• Resolved customer inquiries through various communication channels, ensuring high satisfaction levels.
• Managed escalated issues effectively, providing timely solutions while maintaining professionalism.
• Developed and maintained knowledge base to improve response accuracy and efficiency.
• Analyzed customer feedback to identify trends and implement enhancements in service quality.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Met customer call guidelines for service levels, handle time and productivity.