Keanna Bress
Fort Worth,TX
Summary
Resourceful worker with ten years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with five years of experience working in busy, fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of post-secondary education
2
2
years of professional experience
Work History
Inbound/Outbound Warehouse Associate
KGP Logistics
Irving, TX
01.2019 - 02.2020
- Operated equipment while observing standard safety procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled and filled more than 500 shipments per day and prepared all shipping documentation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Handled 100+ calls per 8 hour period to address customer inquiries and concerns
Customer Service Specialist
USA Health
Fort Worth, TX
02.2018 - 10.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed through with client requests to resolve problems.
- Responded to customer requests for products, services and company information.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Answered customer questions about product availability and shipment times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
GED -
08.2015 - 08.2019
BBA - Business Management
02.2020 - 02.2025
Skills
Forklift Operations
undefinedAccomplishments
- Achieved receiving a Deans list and Presidents list spot by completing coursework with accuracy and efficiency.
Timeline
Strayer University - BBA, Business Management
02.2020 - 02.2025
Inbound/Outbound Warehouse Associate - KGP Logistics
01.2019 - 02.2020
Customer Service Specialist - USA Health
02.2018 - 10.2018
Brewer High School - GED,
08.2015 - 08.2019
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