Keanna Bress
Fort Worth,TX
Summary
Resourceful worker with ten years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with five years of experience working in busy, fast-paced environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Ambitious, career-focused jobseeker, anxious to obtain an entry-level position to help launch career while achieving company goals. Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of post-secondary education
2
2
years of professional experience
Work History
Inbound/Outbound Warehouse Associate
KGP Logistics
Irving, TX
01.2019 - 02.2020
- Operated equipment while observing standard safety procedures.
- Moved furniture and boxes using utility dolly and truck ramp.
- Arranged items at destination according to customer requests and instructions.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Shipped material and performed boxing, packing, labeling and preparation of any related documents.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Managed warehouse operations and verified proper shipment procedures.
- Handled daily customer service aspects, including maintaining positive and ongoing relationships with external customers and freight partners.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled and filled more than 500 shipments per day and prepared all shipping documentation.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Handled 100+ calls per 8 hour period to address customer inquiries and concerns
Customer Service Specialist
USA Health
Fort Worth, TX
02.2018 - 10.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed payments and returns with accuracy and efficiency.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Followed through with client requests to resolve problems.
- Responded to customer requests for products, services and company information.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Answered customer questions about product availability and shipment times.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
GED -
08.2015 - 08.2019
BBA - Business Management
02.2020 - 02.2025
Skills
Forklift Operations
Lifting and sorting
Environmentally Controlled Storage
Labeling and boxing
Quantity calculations
Order picking and processing
Shipping and receiving
Safety and compliance
Conflict resolution
Verbal and written communication
Flexible & Adaptable
Accomplishments
- Achieved receiving a Deans list and Presidents list spot by completing coursework with accuracy and efficiency.
Timeline
Strayer University - BBA, Business Management
02.2020 - 02.2025
Inbound/Outbound Warehouse Associate - KGP Logistics
01.2019 - 02.2020
Customer Service Specialist - USA Health
02.2018 - 10.2018
Brewer High School - GED,
08.2015 - 08.2019