Keanna Cabrera
Clarksville,TN
Summary
Dedicated professional known for good attitude, character and communication. Seeking to secure employment with a company that will be able to build upon skills and improve work proficiency that will empower me to develop my career. Works effectively with cross-functional team in ensuring operational and service excellence.
Overview
2
2
years of professional experience
Work History
Direct Support Professional
Sunrise Community Of Tennessee
05.2023 - 09.2023
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Coordinator
TJ Maxx, TJX Companies
06.2023 - 09.2023
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Handled incoming and outgoing shipping and receiving activities.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained high-level product knowledge. I've received 95% positive feedback for clearly communicating features and advantages of products.
- Operated POS terminals and cash drawer balancing.
- Helped customers complete purchases, locate items, and join reward programs.
Coordinator
TJ Maxx, TJX Companies
06.2022 - 05.2023
- Created positive internal/external customer experience utilizing all aspects of Culture Pulse.
- Completed all store clerk duties. Handled POS, sales, and inventory management in addition to customer service.
- Took an active role in training and mentoring associates on merchandise guidelines, protection standards, and best methods.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Maintained high-level product knowledge. I've received 95% positive feedback for clearly communicating features and advantages of products.
Team Member
Taco Bell
11.2021 - 05.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Handled currency and credit transaction with 100% accuracy.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained high standards of customer service during high-volume, fast paced operations.
Education
High School Diploma -
Dr. Rita Hocog Inos Jr./Sr. High School
Rota, MP05.2021
Skills
- Work Planning and Prioritization
- Cash Handling
- Accounting Techniques
- Social Perceptiveness
- Customer Service Management
- Complex Problem-Solving
- Critical Thinking
- Customer Service
- Flexible
- Strong Communication and Interpersonal Skills
- Computer Skills
- Team Building
- Multitasking & Time Management
- Conflict & Complaint Resolution
- Cultural Awareness
Timeline
Coordinator
TJ Maxx, TJX Companies
06.2023 - 09.2023
Direct Support Professional
Sunrise Community Of Tennessee
05.2023 - 09.2023
Coordinator
TJ Maxx, TJX Companies
06.2022 - 05.2023
Team Member
Taco Bell
11.2021 - 05.2022
High School Diploma -
Dr. Rita Hocog Inos Jr./Sr. High School
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