Hi, I’m
Keanna DeBose
Mesquite,TX
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
13
years of professional experience
Work History
AAA Texas
Travel Advisor
03.2023 - Current
Job overview
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for increased efficiency and reduced errors.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Managed approximately 4 complex travel arrangements for high-profile clients, ensuring seamless experience.
- Increased sales revenue through upselling relevant products and services to travelers.
TripActions
Travel Specialist
08.2021 - 01.2023
Job overview
- Sabre knowledge.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Arranged travel accommodations for major companies.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Supported guests with maneuvering through platform app.
- Worked chats and calls.
- Outbound warm calls.
- Followed up with travel changes, airline schedule changes and exchanges.
- Running scripts sending tickets to designated queue.
- Performing voluntary exchanges as requested.
- Assisted with airline cancellations.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Recorded and maintained relevant notes for each client and work order.
Genpact
Customer Service Representative
06.2020 - 08.2021
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products and services to meet customers' credit card and banking needs.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Processed recurring automated payments and credit card payments.
C-Payments
Telemarketer
12.2019 - 04.2020
Job overview
- C-Payments, Richardson,Texas - Telemarketer.
- Outbound calling.
- Ensuring business owners aren't being over-billed.
- Assisting them on what to look for on their merchant statement.
- Made appointments with interested customers according to schedule availability.
- Maintained proficiency in revenue and sales.
- Broke down objections using friendly, persuasive strategies.
- Responded to questions with knowledgeable responses.
- Maintained and recorded customer information in database.
- Made 50+ calls per day.
Coal Vines Pizza And Wine Bistro
Bartender/Server
08.2015 - 12.2019
Job overview
- Welcoming guests' warmly.
- Properly assisting/satisfying unhappy guests'.
- Maintaining positive and energetic attitude.
- TABC/Food handling Certified.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Engaged in small talk with patrons , to build rapport and earn repeat business.
- Kept detailed inventories of bar supplies and kept work areas stocked to maintain workflow efficiently.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation
Kroger
Cashier/Stocker
08.2011 - 01.2013
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
Education
East Field CollegeMesquite, TX
No Degree from Technology Education
Lakeview Centennial High SchoolGarland, TX
Diploma
2011
Skills
- Customer Support
- Troubleshooting
- Script use
- Inbound and Outbound calls
- Sabre Knowledge
- Salesforce Knowledge
- Hotel, Transportation ,Flight Booking
- Help Desk Support
- Exceptional communication
- Geographical awareness
- Team player attitude
- Physical Stamina
Timeline
Travel Advisor
AAA Texas
03.2023 - Current
Travel Specialist
TripActions
08.2021 - 01.2023
Customer Service Representative
Genpact
06.2020 - 08.2021
Telemarketer
C-Payments
12.2019 - 04.2020
Bartender/Server
Coal Vines Pizza And Wine Bistro
08.2015 - 12.2019
Cashier/Stocker
Kroger
08.2011 - 01.2013
East Field College
No Degree from Technology Education
Lakeview Centennial High School
Diploma
Similar Profiles
Sherry HarrisSherry Harris
B2B Membership Sales Manager at AAA TexasB2B Membership Sales Manager at AAA Texas
Delaina MooreDelaina Moore
Customer Service Representative at AAA TexasCustomer Service Representative at AAA Texas
REEM YOUNESREEM YOUNES
Inside Sales Representative at AAA TexasInside Sales Representative at AAA Texas
Rachel MurphyRachel Murphy
Claims Representative at AAA TexasClaims Representative at AAA Texas
Candace AlagbadaCandace Alagbada
Transportation Coordinator (Temp) at Impressive Transport ServicesTransportation Coordinator (Temp) at Impressive Transport Services