Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Keanna Hutchinson

Manor,TX

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

Patient Care Coordinator

Franklin Square Dental
Austin, TX
01.2024 - 04.2024
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Performed administrative duties such as filing paperwork, answering phones, and scheduling appointments.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Participated in weekly case conferences with members of the healthcare team for each assigned patient.
  • Provided emotional support and counseling to patients during difficult times.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Provided administrative support for patient care staff.

Dentrix/Claims Specialist

Wise Dental Solutions
Round Rock, TX
11.2019 - 02.2022
  • Inbound and outbound calls to providers & insurance companies
  • Investigate and responsible for reviewing customers claim to determine whether or not they are covered under a policy
  • Evaluate the extent of a settlement that the insurance company must pay
  • Knowledge of ICD coding and Dental X-rays
  • Utilizing 10-key by touch & data entry fast and accurately in a timely matter.
  • Ensured compliance with state laws governing insurance practices as well as company policies and procedures.
  • Provided guidance to customers regarding their rights and obligations under the insurance policies.
  • Processed requests for additional documentation from customers in a timely manner.
  • Prepared reports summarizing claim activity for senior management review.
  • Investigated suspicious or fraudulent claims and reported findings to management.
  • Reviewed customer insurance claims to ensure accuracy and completeness of information.
  • Reviewed denied claims for errors or omissions before finalizing decision notices.
  • Inspected property damage for assessment of repair costs.

Collections Clerk

E Communications
Austin, TX
06.2015 - 02.2019
  • Great Customer Service
  • Inbound & Outbound calls
  • Responsible for reaching out to customers to collect payment for overdue bills, loans or other payments.
  • Provided guidance to customers regarding their rights under applicable law.
  • Maintained accurate records of customer accounts and payment histories.
  • Developed strategies for collection efforts on past due accounts.
  • Worked closely with legal counsel to ensure compliance with state and federal laws related to collections.
  • Processed payments through various methods, including cash, checks, and online banking systems.
  • Verified account information and updated customer profiles as needed.
  • Collaborated with colleagues to resolve complex cases or issues that arose during the collections process.

Caretaker

Girling HealthCare
Austin, TX
08.2008 - 11.2015
  • Help the Disable
  • Bathing, laundry
  • Meal preparation & shopping.
  • Cleaned windows, walls, ceilings, carpets, floors, bathrooms, kitchens. using appropriate cleaning supplies.
  • Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
  • Disposed of hazardous materials according to established guidelines.

Education

Manor High School
Manor, TX
06-2014

Skills

  • Office Administration
  • Inventory Management
  • Filing and Recordkeeping
  • Claims Processing
  • Insurance Practices
  • Payment Collection
  • Patient Relations
  • Patient Care Coordination
  • New Hire Training
  • Attention to Detail
  • Patient documentation
  • Scheduling
  • Healthcare knowledge
  • Nursing
  • Organizational Skills
  • Patient Registration
  • Patient Outreach and Follow-Up

References

Reference upon Request

Timeline

Patient Care Coordinator

Franklin Square Dental
01.2024 - 04.2024

Dentrix/Claims Specialist

Wise Dental Solutions
11.2019 - 02.2022

Collections Clerk

E Communications
06.2015 - 02.2019

Caretaker

Girling HealthCare
08.2008 - 11.2015

Manor High School

Similar Profiles

CREATE PROFILE
Keanna Hutchinson