Overview
Work History
Education
Summary
Skills
Work Availability
Timeline
Generic

Keanna King

Alexandria,LA

Overview

5
5
years of professional experience

Work History

Shift Leader

Love's Travel Shop
05.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

1st Cook

Cura Hospitality
12.2022 - 02.2023
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Consistently upheld restaurant reputation for exceptional cuisine by ensuring a strict adherence to established quality benchmarks and promptly addressing any guest feedback.
  • Supported cost control efforts through portion monitoring, accurate ingredient measuring, and minimizing unnecessary expenses.
  • Ensured adherence to health codes through regular cleaning and maintenance of kitchen equipment, utensils, and work areas.

Shift Leader

Loves Travel Stop
03.2020 - 12.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

High School Diploma -

Aiken Optional
Alexandria, Louisiana

Medical Assistant -

Blue Cliff College
Alexandria, Louisiana

Summary

Results-driven professional prepared for leadership roles in dynamic environments. Extensive experience in overseeing daily operations and ensuring smooth transitions between shifts. Recognized for strong team collaboration and problem-solving skills, focusing on achieving high-quality results, known for adaptability and reliability within fast-paced settings. Qualified Shift Leader with a strong background in leading floor operations and ensuring efficient workflow. Demonstrated ability to manage teams effectively and maintain high standards of customer service. Proven track record in training staff and resolving conflicts, showcasing leadership and communication skills. Professional team leader with extensive experience in managing floor operations. Highly skilled in coordinating staff, ensuring smooth workflow, and maintaining high standards of customer service. Strong focus on team collaboration, achieving results, and adapting to changing needs. Known for effective communication, problem-solving abilities, and proactive approach to meeting goals. Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales, and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.

Skills

Positive attitude

Cash handling

Team leadership

Problem-solving

Flexible schedule

Team motivation

Strong verbal and written communication

Creative problem solving

Team collaboration and leadership

Team supervision

Conflict resolution

Goal setting and tracking

POS system operation

Safety processes and procedures

Assigning work

Inventory counts

Complaint resolution

Sales and upselling

Shift paperwork completion

Issue resolution

Role modeling

Daily workflows

Policy enforcement

Client service

Professional appearance

Rules enforcement

Equipment troubleshooting

Policy and procedure enforcement

Technical support

Drawer assignments

Verbal and written communication

Follow-up procedures

Staff engagement

Shift leadership

Decision-making capacity

Attention to detail

Active listening

Teamwork and collaboration

Excellent communication

Task prioritization

Team building

Decision-making

Issue research

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Shift Leader

Love's Travel Shop
05.2024 - Current

1st Cook

Cura Hospitality
12.2022 - 02.2023

Shift Leader

Loves Travel Stop
03.2020 - 12.2022

Medical Assistant -

Blue Cliff College

High School Diploma -

Aiken Optional

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Keanna King