Keanna Kovos
Staten Island,NY
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Behavioral Therapist
A Friendly Face - Autism Treatment Center
2023.10 - Current
- Implemented behavior modification techniques such as positive reinforcement, token economy systems, and extinction procedures to decrease undesired behaviors
- Facilitated parent education sessions to assist families in understanding their child's behavior
- Communicated with clients remotely to schedule, re-schedule, or cancel upcoming appointments
- Provided individual and group counseling sessions to help clients adjust behavior in a socially acceptable manner
- Gathered essential information and documents from clients for record maintenance
- Used knowledge of counseling and therapy to assist clients with addressing personal issues
Preschool Teacher
Primrose Schools
2022.12 - 2023.09
- Set up and organized classrooms that encouraged children to create, explore, and make decisions with confidence
- Applied patience and understanding when dealing with challenging student behavior
- Implemented lesson plans and daily classroom schedules in accordance with curriculum and programming
- Demonstrated knowledge of early childhood education standards and best practices
- Promoted healthy eating habits by discussing nutrition during snack time
- Implemented behavior management techniques to help students maintain appropriate behaviors in the classroom setting
- Worked with 2-3 year olds
Associate
Amazon
2019.09 - 2022.12
- Developed and presented reports to aid decision-making
- Participated in team meetings, providing insights to improve operations
- Coordinated with vendors to support timely delivery of materials
- Researched industry best practices to stay ahead of competitors
- Developed new customer prospects or referrals to build customer relationships and drive sales
- Trained new employees on basic customer service techniques and procedures
- Organized meetings, conferences, and events as needed
- Developed strong customer service skills through daily interactions with customers
- Maintained up-to-date knowledge of organizational policies, procedures, and regulations
- Analyzed data to identify trends in customer behavior and preferences
- Compiled comprehensive data sets for analysis purposes utilizing various software programs
- Assisted in the development of cost-effective pricing models
Customer Service Representative
Chuck E Cheese
2018.09 - 2019.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
College of Staten Island of The City University of New York
Staten Island, NY 2024.01 - 2024.05
High School Diploma -
Curtis Highschool
Staten Island, NY06.2020
Skills
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Flexible and Adaptable
Certification
CPR Certification
Timeline
College of Staten Island of The City University of New York
2024.01 - 2024.05
Behavioral Therapist
A Friendly Face - Autism Treatment Center
2023.10 - Current
Preschool Teacher
Primrose Schools
2022.12 - 2023.09
Associate
Amazon
2019.09 - 2022.12
Customer Service Representative
Chuck E Cheese
2018.09 - 2019.06
High School Diploma -
Curtis Highschool
CPR Certification
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