Keanna Lee
Houston,TX
Summary
Experienced retail management professional focused on driving store performance through effective team collaboration and strategic planning. Skilled in inventory management, customer service, and staff development, ensuring consistent operational success. Known for adaptability and reliability in meeting changing business needs, while maintaining high standards and achieving results.
Overview
13
13
years of professional experience
Work History
Retail Store Manager
VERGE MOBILE- TMOBILE PARTNER
04.2020 - Current
- Hire, onboard, and train new associates to ensure team readiness
- Oversee day-to-day store operations and maintain full compliance with corporate policies
- Create and manage staff schedules, monitor inventory and cash handling
- Lead the team in achieving daily, weekly, and monthly sales goals
- Held trainings and meetings for associate's performance
- Created guidelines to help drive associate sales
- Maintained store cleanliness
- Maintained store merchandise
- Checked store daily performance using power bi
- Made sure associates were in dresscode and following company's guidelines
- Provided exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Handled point-of-sale transactions efficiently, maintaining accuracy in cash handling and register operations.
- Implemented effective visual merchandising strategies, driving product visibility and increasing sales opportunities.
- Developed promotional displays to attract customers and highlight seasonal products, boosting foot traffic.
- Resolved customer inquiries and concerns promptly, contributing to improved satisfaction ratings within the store.
Customer Service Representative
Iqor
08.2020 - 02.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Assisted in training new employees on company policies and customer service protocols.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Representative
The Home Depot Inc
01.2018 - 06.2019
- Processed orders and managed returns with attention to detail, ensuring customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to enhance service delivery and streamline processes.
- Mentored junior representatives, fostering skill development and improving team performance.
Representative
McDonald's Restaurant
03.2013 - 06.2017
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Trained new staff on operational procedures and service standards.
- Managed cash register operations, ensuring accurate transactions and cash handling.
- Maintained cleanliness and organization of dining area for optimal guest experience.
Education
Associate of Science -
Texas Southern University
Houston, TX05-2028
Skills
- Customer service
- Communication skills
- Microsoft excel
- Cash handling
- Organizational skills
- Marketing
- Leadership
- Time management
- Recruiting
- Strong multi-tasking
- Retail operations
- Problem-solving
- Highly motivated
- Decision-making skill
- Friendly and outgoing
- Dependable and reliable
- Store maintenance
- Coaching and mentoring
- Inventory control
- Scheduling
- Sales leadership
- Sales analysis
- Shift scheduling
- Store opening and closing
- Goal setting
- Detail-oriented
Timeline
Customer Service Representative
Iqor
08.2020 - 02.2021
Retail Store Manager
VERGE MOBILE- TMOBILE PARTNER
04.2020 - Current
Customer Service Representative
The Home Depot Inc
01.2018 - 06.2019
Representative
McDonald's Restaurant
03.2013 - 06.2017
Associate of Science -
Texas Southern University