Ke'Anna Shelby
Arlington
Summary
A dedicated and passionate professional that can easily assimilate job requirements, employ new ideas, methods and displays outstanding ability to plan, coordinate, and implement effective strategies and procedures to bring significant improvements in efficiency, productivity and processes towards the successful attainment of organizational growth. A team-player and team-builder recognized for capacity to work autonomously as well as collaboratively, function in a dynamic and changing environment, and facilitate productive working relationships with co-workers, executive management, and clients.
Professional with strong background in team leadership and operational management. Proven ability to drive results through effective team collaboration and adaptability to changing needs. Skilled in conflict resolution, process optimization, and maintaining high standards. Known for reliability and strong focus on achieving organizational goals.
Overview
13
13
years of professional experience
Work History
Center Supervisor/phlebotomy
CSL Plasma
03.2017 - Current
- Adhere to quality standards in order to promote compliance with standard operating procedures
- Effectively supervise center operations daily activities
- Ensure the center is staffed with adequate personnel in order to provide support based on donor flow
- Monitor time card reporting procedures, attendance, and utilization of overtime in accordance with the organization's policies
- Consistently communicate performance expectations and conduct meetings
- Conduct error investigations and develop recommendations for process improvement
- Cross train all technical areas and other functions in order to meet the demands of the business
- Designated Trainer
- Schedule and conduct interviews
- Obtain blood samples for medical testing and transfusion through venipuncture or capillary puncture
- Perform phlebotomy, reception and accurately process labs
Caregiver
Legend Senior Assisted Living
07.2015 - 02.2017
- Diligently monitored and appropriately responded to the physical, emotional, and developmental needs of patients
- Administered all aspects of care, including, but not limited to, bedside baths, perineal care, dressing, housekeeping, and laundry services
- Accurately reported and charted any changes regarding the patient's overall wellness
- Acted as a liaison between facility staff and family members
- Actively assisted on training team members regarding patient care
- Consistently adhered to HIPAA guidelines to ensure patient privacy and secure confidential information
ER Admitting clerk
Rockford Memorial hospital
09.2012 - 11.2014
- Greeted and Registered patients, verifying both insurance and billing information
- Informing nursing staff of chief complaints of each patient
- Checking in outpatient services such as labs, radiology, respiratory as well as hospital admits
- Registering patients to be seen in the ER by getting all demographic information
Education
Associates - Medical Assistant With X-Ray
Remington College
Garland, TX02.2016
Skills
- Team Player
- Perseverance
- Leadership
- Customer Relationship
- Time Management
- Problem Solving
- Customer Service
- Organization
- Interpersonal Skills
- Excellent Communication
- Computer Savvy
Timeline
Center Supervisor/phlebotomy
CSL Plasma
03.2017 - Current
Caregiver
Legend Senior Assisted Living
07.2015 - 02.2017
ER Admitting clerk
Rockford Memorial hospital
09.2012 - 11.2014
Associates - Medical Assistant With X-Ray
Remington College
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