Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keanna Vanzant

Decatur

Summary

Dynamic Housekeeping Supervisor at Quality Cleaning with a proven track record in enhancing guest satisfaction through meticulous room inspections and effective staff training. Skilled in cleaning and sanitation, I foster a customer service-focused environment while resolving issues promptly, ensuring compliance with health and safety standards to elevate overall service quality.

Overview

5
5
years of professional experience

Work History

Caregiver

Heart of Giving
02.2020 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Provided compassionate and patient-focused care to cultivate well-being.

Housekeeping Supervisor

Quality Cleaning
05.2020 - 04.2024
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Facilitated on-time accomplishment of daily responsibilities, contributing to improved guest reviews on room tidiness.
  • Generated and maintained schedules, shift reports, and business documents.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.

Education

Penn Foster Career School
Scranton, PA
05.2017

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Task assignment
  • Training and mentoring
  • Health and safety compliance
  • Cleaning bathrooms
  • Cleaning practices
  • Vacuuming and sweeping
  • Workload prioritization
  • Customer relationship management
  • Quality improvements
  • Sanitation standards
  • Sorting and washing laundry
  • Chemical handling
  • Ordering cleaning supplies
  • Quality assurance controls
  • Window cleaning
  • Dusting furniture
  • Housekeeping
  • Staff motivation
  • Mopping and buffing floors
  • Safety training administration
  • Room inspection
  • Timekeeping
  • Problem-solving
  • Clear communication
  • Decision-making
  • Customer relations
  • Employee work scheduling
  • Equipment maintenance
  • Team guidance and motivation
  • Team performance management
  • Cleaning techniques

Timeline

Housekeeping Supervisor

Quality Cleaning
05.2020 - 04.2024

Caregiver

Heart of Giving
02.2020 - Current

Penn Foster Career School

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