Keanna Webb

• Partner with physician and operational leadership supporting 17 providers and 43 employees across multiple orthopedic clinic locations.
• Serve as a strategic advisor by aligning workforce initiatives with departmental and organizational objectives.
• Lead employee coaching, performance management, corrective action, and professional development to strengthen engagement and accountability.
• Conduct more than 50 behavioral interviews annually for clinical and administrative positions, including Advanced Practice Providers (APPs), Medical Assistants, Practice Coordinators, and Patient Service Specialists.
• Represent the organization at recruitment events and job fairs, strengthening talent pipelines and supporting workforce planning initiatives.
• Collaborate with Human Resources regarding employee relations, conflict resolution, policy interpretation, and performance management.
• Develop and implement compliance action plans that improve regulatory readiness and operational performance.
• Conduct compliance audits, analyze findings, and partner with leaders to implement corrective actions.
• Lead organizational change initiatives supporting operational excellence and continuous improvement.
• Designed standardized provider clinic guidelines improving consistency, communication, and workflow efficiency.
• Developed comprehensive staff training programs supporting onboarding and employee development.
• Implemented daily leadership huddles that improved communication, accountability, employee engagement, and operational performance.
• Analyze operational, quality, and workforce metrics to identify trends and recommend strategic improvements.
• Serve on the Department Safety Committee, partnering with leadership to promote a culture of safety and continuous improvement.

• Coordinated daily operations across high-volume orthopedic clinics while supporting physicians and multidisciplinary teams.
• Improved clinic efficiency through workflow redesign and standardized operational processes.
• Assisted with onboarding, staff training, provider support, and quality improvement initiatives.
• Monitored key operational metrics and partnered with leadership to improve patient experience and clinic performance.
• Supported implementation of organizational initiatives while maintaining compliance with regulatory standards.

Oversaw coordination of patient services to enhance operational efficiency. Directed administrative processes to optimize healthcare delivery. Managed communication strategies to improve patient engagement.

• Oversaw daily operations for high-volume orthopedic practice, serving as primary liaison among physicians, nurses, clinical staff, and patients.
• Supported physicians by coordinating clinic workflow, patient scheduling, and communication to ensure efficient daily operations.
• Supported recruitment efforts by conducting interviews and selecting candidates for medical assistant and registered nurse positions, ensuring alignment with leadership's qualifications.
• Trained and onboarded new employees, providing guidance on clinical workflows, organizational expectations, and patient care standards.
• Facilitated collaboration with providers and leadership to enhance workflow efficiency and optimize patient throughput.
• Maintained compliance with organizational policies, regulatory requirements, and clinical documentation standards.
• Served in multiple clinical and administrative roles, demonstrating flexibility while supporting changing operational and staffing needs.
• Built collaborative relationships across multidisciplinary teams to promote quality patient care and a positive work environment.