Keanna White
Business Management
Daingerfield,TX
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Meticulous accounting professional with extensive experience analyzing information and identifying areas of improvement. Dedicated to improving profitability, reducing accounting errors and streamlining accounting processes. Expert in processing payments promptly to minimize outstanding debt and avoid excess charges.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Patient Access Representative
Titus Regional Medical Center
Mount Pleasant, TX
02.2022 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Tax Preparer
Professional Tax Service
Daingerfield, TX
01.2019 - Current
- Delivered comprehensive tax documentation required for accurate individual and corporate returns.
- Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
- Prepared written responses or tax return amendments to resolve state and federal notices.
- Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Prepared tax returns, extensions, tax planning calculations and write-ups for organizations and entities.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
CNA - Certified Nursing Assistant
Pleasant Spring HealthCare
Mount Pleasant, TX
03.2018 - 10.2020
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Medical Billing Specialist
AdvantageCare Home Health
Hughes Springs, TX
10.2015 - 01.2018
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Reviewed patient records, identified medical codes and created invoices for billing purposes.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Prepared billing statements for patients and verified correct diagnostic coding.
- Posted and adjusted payments from insurance companies.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
- Evaluated patients' financial status and established appropriate payment plans.
- Trained new employees on multiple medical billing programs and data entry software.
- Precisely evaluated and verified benefits and eligibility.
- Filed and updated patient information and medical records.
- Adhered to established standards to safeguard patients' health information.
- Gathered information from multiple sources to simplify billing and organize accounts.
- Managed billing calendar and scheduled claims for payments.
Call Center Customer Service Representative
American HomePatient, Inc
Longview, TX
05.2012 - 08.2015
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Attended telephone skills and program information training sessions to boost aptitude.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Answered over 50 calls per shift to meet fast-paced call center demands.
- Provided information about available products and services, membership details and purchase advantages.
Education
Associate of Science - Business Management
Northeast Texas Community College
Mount Pleasant, TX 08.2012 - 05.2014
BBA - Business Administration
Texas A&M University - Texarkana
Texarkana, TX 08.2016 - Current
Skills
Insurance Verification
Information Collection
EMR
Medical terminology
Insurance verifying
Conducting intakes
Patient-focused care
Medical office administration
Inbound phone call handling
Financial services support
Certification
BLS Certification
Additional Information
- Willing to relocate to:, Mount Pleasant, TX - Longview, TX - Authorized to work in the US for any employer
Timeline
Patient Access Representative
Titus Regional Medical Center
02.2022 - Current
BLS Certification
08-2021
Tax Preparer
Professional Tax Service
01.2019 - Current
CNA - Certified Nursing Assistant
Pleasant Spring HealthCare
03.2018 - 10.2020
Certified Nursing Assistant (CNA)
02-2018
BBA - Business Administration
Texas A&M University - Texarkana
08.2016 - Current
Medical Billing Specialist
AdvantageCare Home Health
10.2015 - 01.2018
Associate of Science - Business Management
Northeast Texas Community College
08.2012 - 05.2014
Call Center Customer Service Representative
American HomePatient, Inc
05.2012 - 08.2015