Keanna Williams
Jacksonville,FL
Summary
Polite and professional customer service successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
7
7
years of professional experience
Work History
Call Center Agent, Inbound Sales
Solera
02.2022 - 12.2024
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced team performance by sharing best practices and collaborating on strategies for success.
- Recognized for consistently receiving positive feedback from customers and supervisors, contributing to a strong team reputation for excellent customer service.
- Promoted a positive work environment within the team through active participation in meetings, sharing ideas openly, and supporting colleagues when needed.
Call Center Agent
Radius Global
01.2020 - 01.2022
- Collections
- Customer Service Rep
- Inbound & Outbound Calls
- Setting Up Payment Arrangements To Bring Customer Account Current
Call Center Agent
Maximus
01.2018 - 01.2020
- Assist Customer With Techinical Issues , Inbound calls
- Customer Service Rep
- Sales Rep
Education
High School Diploma -
Lighthouse Christian School
Jacksonville, Florida05-2013
Skills
- Collections
- Technical support
- Payment arrangement support
- Data entry
- Typing speed
- Building rapport
- Interpersonal skills
- Appointment scheduling
Timeline
Call Center Agent, Inbound Sales
Solera
02.2022 - 12.2024
Call Center Agent
Radius Global
01.2020 - 01.2022
Call Center Agent
Maximus
01.2018 - 01.2020
High School Diploma -
Lighthouse Christian School
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