Keanna Coleman
Canton,MS
Summary
Effective Student committed to learning, developing skills in the medical field and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Motivated student with formal knowledge gained through excellent classroom performance. Offers excellent communication and organizational abilities along with skill in MS Office and fluency in virtual work. Known for accomplishing objectives and best-in-class time management.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. Willingness to take on added responsibilities to meet team goals. Have a passion for learning new tasks and concepts quickly. Excellent communication, interpersonal and organizational talents.
Overview
2
2
years of professional experience
Work History
MEDICAL SCRIBE
Robin Healthcare
05.2022 - Current
- Accompanied physicians through day in fast-paced, stressful environments.
- Documented complete information about examinations, treatment plans, lab results and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction.
SHOPPER
Whole Foods Market
Jackson, MS
03.2022 - Current
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Reported order discrepancies to team leader or other manager.
CUSTOMER SERVICE AGENT
Southern Research Group
Jackson, MS
09.2019 - 07.2020
- Leveraged experience and customer service skills to guide caller toward optimal support options.
- Answered 100+ inbound calls per day to offer diverse assistance and resolve customers' problems.
- Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller.
- Handled 100% of issues with first call and smoothly coordinated escalations for complex and irate callers.
- Managed inbound and outbound calls to respond to inquiries and resolve concerns.
- Recommended products and services to members and educated customers about relevant offerings.
- Provided solutions, recommendations, and replacements, using an empathetic approach and demeanor.
- Trained and developed new team members on customer service initiatives and operational procedures.
- Documented detailed notes in CRM system to track customer interactions.
- Assisted members with identifying and accessing care by locating in-network professionals.
- Responded to customer questions and complaints and documented consumer communications.
- Routed inquiries or escalated calls outside area of expertise to appropriate department or employee.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Answered calls or emails from customers and assisted with special requests or resolving complaints.
- Answered incoming calls and assisted customers with questions.
- Listened to client concerns and asked questions to better understand needs.
- Maintained strong call control and quickly worked through scripts to address problems.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
LABORER
Koch Foods
Morton, MS
05.2019 - 08.2019
- Call center procedures Inbound call management Team development Client communication Product knowledge, Inspected meat products for defects, bruises, and excess fat on trimmed cuts.
- Cut and trimmed meat accurately with minimal waste.
- Achieved the desired fat content by trimming off caps and other excess fat.
- Cut and weighed steaks and chops and separated meats and byproducts into specified containers, sealing each properly to minimize spoilage potential.
- Weighed meats and tagged the containers to identify the weight and contents of each box.
- Removed unwanted parts like skin, feathers and bones to prepare products for the final customers.
- Inspected the meat products to identify and remove defects like bruises and blemishes.
FULFILLMENT ASSOCIATE
Belk
Ridgeland, MS
12.2018 - 01.2019
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences.
- Completed orderly section breakdowns to minimize disruptions to customers' shopping experiences.
- Followed picking and packing specifications for each type of product.
- Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation.
- Counted, sorted, or weighed incoming articles to verify receipt of items on requisition or invoices.
- Helped customers select the best fitting merchandise to fit their needs.
- Maintained an efficient and organized storage area to easily find desired items.
CREW MEMBER
Little Caesars
Canton, MS
02.2018 - 08.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Bachelor of Science - Biology-Premed
Jackson State University
Jackson, MS04.2022
Associate of Arts - Biology
Holmes Community College
05.2020
Associate of Arts - Biology
Hinds Community College
12.2019
High School Diploma -
Canton High School
05.2018
Skills
- System documentation
- Customer communications
- Call center operations
- Quality assurance optimization
- Interpersonal skills
- Analytical abilities
- Performance monitoring
- Data entry
- Quality control
- Data gathering
- Report preparation
- Training and development
- Call control skills
- Professional telephone voice
- Providing customer support
- Inbound phone call management
- Technical troubleshooting
- Communicating with clients
- Call documentation skills
- Call center operations
- Customer support
- Inbound and Outbound Calling
- Microsoft Office expertise
- Technologically savvy
- High-energy attitude
- Customer relations
- Sales expertise
- Stockroom procedures
- Problem-solving abilities
- Microsoft proficiency
- Learning assessments
- Team development
- Research and analysis
- Improvement plan knowledge
- Multitasking
- Product selection
- Package verification
- Product packaging
- Order status updating
- Order picking abilities
- Shipping and receiving
- Friendly, positive attitude
- Planning
- Customer service
- Work ethic
- Organization
- Critical thinking
- Outpatient Care
- Answering Questions
- Transcription and Dictation
- Software Applications
- Reviewing Patient Information
- Accurate Measurements
- Active Listening
- Perceptual Speed
- Reading Comprehension
- Problem Anticipation and Resolution
- Sample Collection
- Reagent Mixing
- Biology and Chemistry Training
- Word Processing
- Test Results Interpretation
- Safe Specimen Handling
- Scientific Rules and Methods
- Petri Dish Handling
- Medical Interpretation
- Environmental Science
Timeline
MEDICAL SCRIBE
Robin Healthcare
05.2022 - Current
SHOPPER
Whole Foods Market
03.2022 - Current
CUSTOMER SERVICE AGENT
Southern Research Group
09.2019 - 07.2020
LABORER
Koch Foods
05.2019 - 08.2019
FULFILLMENT ASSOCIATE
Belk
12.2018 - 01.2019
CREW MEMBER
Little Caesars
02.2018 - 08.2018
Bachelor of Science - Biology-Premed
Jackson State University
Associate of Arts - Biology
Holmes Community College
Associate of Arts - Biology
Hinds Community College
High School Diploma -
Canton High School
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