Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nekeeva Buster

Lexington,KY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Foundever
Nashville, TN
01.2013 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Developed positive relationships with customers through friendly interactions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Transaction Processing Associate

ACS Conduent Business Services
Florham Park, NJ
10.2007 - 07.2011
  • Prepared documents for auditing purposes as needed.
  • Assisted with training new staff members on transaction processing procedures.
  • Entered data into the computer system accurately and efficiently.
  • Maintained confidentiality of customer information at all times.
  • Ensured adherence to established security protocols when handling sensitive information.
  • Received requests and documents related to processing financial transactions.
  • Captured and transcribed information based upon client requirements and requests.

Transaction Processing Associate

SFN Group Spherion Staffing
Atlanta, GA
09.2007 - 10.2007
  • Entered data into the computer system accurately and efficiently.
  • Maintained confidentiality of customer information at all times.
  • Reviewed and analyzed customer accounts to ensure accuracy of transactions.
  • Ensured adherence to established security protocols when handling sensitive information.
  • Received requests and documents related to processing financial transactions.
  • Captured and transcribed information based upon client requirements and requests.
  • Received, processed and organized transactional documents and transmitted to clients.

Operator

Verizon
Lexington, KY
10.2004 - 02.2007
  • Maintained cleanliness of work area and equipment in accordance with safety regulations.
  • Monitored and adjusted machine operations as needed for quality assurance.
  • Learned and followed safety and emergency procedures.
  • Utilized problem solving skills to find solutions for customers' needs quickly and efficiently.
  • Provided customer service by answering incoming calls and responding to inquiries.
  • Demonstrated patience when dealing with difficult customers while maintaining professionalism at all times.

FC Associate

Amazon
Lexington, KY
06.2003 - 10.2003
  • Stocked shelves with merchandise while adhering to inventory control procedures.
  • Maintained cleanliness of store by sweeping floors, taking out trash, dusting shelves.
  • Organized backroom stock and maintained a neat and orderly work environment.
  • Processed returns according to company policies and procedures.
  • Inventoried items on the shelf to ensure accurate stock levels were maintained.
  • Restocked shelves with new merchandise as it arrived from vendors.
  • Ensured compliance with health and safety regulations in the workplace.
  • Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
  • Marked and labeled containers with accurate shipping information to prevent delays.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.

Deli Clerk

Kroger
Lexington, KY
08.2000 - 01.2001
  • Adhered to health regulations regarding food handling and sanitation standards.
  • Greeted customers in a friendly and professional manner.
  • Rotated product on shelves to ensure freshness.
  • Stocked shelves with fresh items daily.
  • Provided accurate pricing information when requested by customers.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Maintained cleanliness of the deli area and equipment.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.

Sewing Machine Operator

Johnson Controls - Trim masters
Harrodsburg, KY
01.2000 - 03.2000
  • Kept track of inventory of materials used in production process.
  • Monitored production output levels and reported any issues to supervisor promptly.
  • Sorted fabrics into categories based on color, texture, weight. prior to cutting operations.
  • Repaired seams by hand or with a sewing machine when necessary.
  • Operated single needle and multi-needle industrial sewing machines to assemble apparel components.
  • Assisted with pattern making and marking of garments according to specifications.
  • Adjusted tension on threads, needles, bobbins, stitch length, feed dogs. as needed.
  • Maintained a clean and organized workspace.
  • Followed safety procedures while operating machinery at all times.
  • Adhered strictly to all company policies and procedures related to garment construction standards.
  • Ensured that all garments were sewn together properly using correct stitches and techniques.

Education

GED -

Harrodsburg High School L
Harrodsburg, KY
01-2001

Skills

  • Consultative Sales
  • Paperwork Processing
  • Call Management
  • Account updating
  • Product Knowledge
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Conflict Resolution
  • Courteous demeanor
  • Product Promotion
  • Call Center Operations
  • In-store support
  • Positive and professional
  • Follow-up skills
  • Document Control
  • Computer Proficiency
  • Problem-solving abilities
  • Customer Relations
  • Researching
  • Order Processing
  • Payment Processing
  • Shipping and receiving understanding
  • Professional telephone demeanor
  • Active Listening
  • Technical Support
  • Multi-Task Management
  • Call triaging
  • Building rapport

Timeline

Customer Service Representative

Foundever
01.2013 - Current

Transaction Processing Associate

ACS Conduent Business Services
10.2007 - 07.2011

Transaction Processing Associate

SFN Group Spherion Staffing
09.2007 - 10.2007

Operator

Verizon
10.2004 - 02.2007

FC Associate

Amazon
06.2003 - 10.2003

Deli Clerk

Kroger
08.2000 - 01.2001

Sewing Machine Operator

Johnson Controls - Trim masters
01.2000 - 03.2000

GED -

Harrodsburg High School L

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Nekeeva Buster