Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Certification
References
Timeline
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Keanu Taylor

Keanu Taylor

Weatherford,Texas

Summary

Dynamic Sales Associate with proven expertise in client account management and upselling techniques honed at Violet Vapor. Excelled in creating engaging merchandise displays and fostering exceptional customer relationships, leading to recognition for outstanding service. Skilled in POS system operation and teamwork, consistently achieving sales goals. Demonstrates an outgoing personality and problem-solving skills to enhance store operations and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Violet Vapor
Weatherford, TX
11.2022 - Current
  • Greeted customers to determine wants or needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Placed special orders or called other stores to find desired items.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Handled returns and exchanges according to company policies.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Upsold additional items based on customer interests and needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Used technology resources to assist customers in locating and selecting items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered incoming telephone calls to provide store, products and services information.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Processed credit card transactions quickly and securely.
  • Handled customer complaints in a professional manner.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained records related to sales for store management.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Adhered to company initiatives and achieved established goals.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared merchandise for purchase or rental.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Developed trusting relationships with customers by making personal connections.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted customers with product selection, sizing and styling.
  • Described merchandise and explained use, operation and care.
  • Greeted customers and provided exceptional customer service.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School Diploma -

Weatherford High School
Weatherford, TX
05-2018

Skills

  • Store opening and closing
  • Promotional support
  • Upselling
  • Client account management
  • Cash handling accuracy
  • Exchange coordination
  • Sales goals attainment
  • Merchandise display
  • Upselling and cross selling
  • Cash handling
  • Inventory control
  • Outgoing personality
  • Hospitality and accommodation
  • Problem-solving skills
  • Conflict resolution
  • Positive and professional
  • Retail store operations
  • Client service
  • Stocking and receiving
  • POS system operation
  • Teamwork and collaboration
  • Flexible schedule
  • Product recommendations

Affiliations

My Hobbies include

  • Gaming Content Creation
  • Training Martial Arts
  • Streaming
  • Learning new things

Accomplishments

  • 2nd Place National American Karate Champion in Christian Soldiers
  • Various Awards in the 2017 TSA Competition in Waco, Texas
  • Successfully secured the top sales position each month, consistently generating the most revenue within the team

Languages

English
Full Professional
German
Native/ Bilingual

Certification

Adobe Certified (2017)

References

References available upon request.

Timeline

Sales Associate

Violet Vapor
11.2022 - Current

High School Diploma -

Weatherford High School
Keanu Taylor