Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Help Desk Tier 2Client Success AgentTechnical Support SpecialistTechnical Support Representative
Work Type
Full TimePart TimeContract Work
Location Preference
On-SiteRemoteHybrid
Location:
Tampa, FL
Open to relocation:
No
Minimum Desired Compensation
$45000/yr
1
Certificate
4
Years of experience
Detail-oriented IT Support professional with 3+ years of experience in high-volume environments. Skilled in troubleshooting Windows systems, hardware, software, and network connectivity issues. Proficient in Active Directory, Microsoft Azure, Windows Server, DNS, DHCP, PowerShell, and virtualization. Experienced in technical documentation, issue escalation, and delivering effective customer support.
Work History
4 Months
04.2026 - Current
4 Months
Help Desk Tier 2
DEX Imaging | Tampa, FL
04.2026 - Current
- Provide Tier II technical support for end users experiencing hardware, software, driver, network connectivity, scanning, and device configuration issues.
- Troubleshoot Windows workstations and network-connected devices using remote support tools and structured diagnostic procedures.
- Diagnose TCP/IP, connectivity, driver, scan-to-email, software, and device communication problems.
- Document, track, prioritize, and resolve technical incidents using E-Automate ticketing software.
- Communicate technical solutions to non-technical users and guide customers through troubleshooting procedures.
- Escalate complex incidents and coordinate with field technicians when issues require onsite repair or advanced support.
- Manage multiple concurrent service requests while maintaining accurate ticket documentation and timely follow-up
7 Months
08.2025 - 03.2026
7 Months
Client Success Agent
National Debt Relief | Remote
08.2025 - 03.2026
- Managed high-volume client accounts and digital workflows using Salesforce CRM while maintaining accurate documentation and case records.
- Investigated client account issues, identified appropriate resolutions, and coordinated with internal departments when escalation was required.
- Maintained detailed documentation of client interactions, reported issues, follow-up actions, and resolutions.
- Supported clients across multiple internal systems in a remote work environment.
- Collaborated with cross-functional teams to resolve complex account concerns and maintain service quality.
1 Year 2 Months
02.2024 - 04.2025
1 Year 2 Months
Technical Support Specialist
Tentail Solutions | Remote
02.2024 - 04.2025
- Provided remote technical support for hardware, software, web applications, mobile applications, and account-access issues.
- Diagnosed login failures, browser issues, application errors, password problems, and connectivity-related concerns.
- Guided users through step-by-step troubleshooting and technical resolution procedures.
- Documented incidents, troubleshooting steps, and resolutions using ticketing systems.
- Escalated complex technical issues to appropriate support teams when necessary.
- Collaborated with team members to troubleshoot recurring and higher-complexity technical problems.
6 Months
01.2023 - 07.2023
6 Months
Technical Support Representative
Dovenmuehle Mortgage, Inc. | Remote, FL
01.2023 - 07.2023
- Provided remote technical assistance across internal systems, web applications, and customer-facing platforms.
- Troubleshot browser, connectivity, login, account-access, and application-related problems.
- Guided users through technical troubleshooting while documenting actions and resolutions.
- Escalated unresolved technical issues to specialized teams and maintained accurate support records.
Education
High School Diploma
Leto High | Tampa, FL | 06-2019
Bachelor of Science - Information Computer Technology
Hillsborough College | Tampa, FL | 06-2028
Certificate of Completion - Information Technology
CourseCareers | Online | 01-2026
Completed hands-on IT support training covering Windows troubleshooting, Active Directory, networking, ticketing systems, hardware, software, and remote technical support. Built lab environments using Microsoft Azure and Windows Server, configured users, groups, DNS, Group Policy, virtual machines, and network settings, and practiced troubleshooting common help desk issues using PowerShell, Command Prompt, and Wireshark.
Skills
- IT Support: Windows 10/11
- Hardware & Software Troubleshooting
- User Support
- Account Access
- Driver Installation
- Remote Support
- Printer & Peripheral Support
- Networking: TCP/IP
Certification
- CompTIA ITF+ Complete Course
- CourseCareer Information Technology Certificate of Completion
Timeline
Help Desk Tier 2
DEX Imaging
04.2026 - CurrentRead more
Client Success Agent
National Debt Relief
08.2025 - 03.2026Read more
Technical Support Specialist
Tentail Solutions
02.2024 - 04.2025Read more
Technical Support Representative
Dovenmuehle Mortgage, Inc.
01.2023 - 07.2023Read more
Leto High - High School Diploma,
Read more
Hillsborough College - Bachelor of Science, Information Computer Technology
Read more
CourseCareers - Certificate of Completion, Information Technology
Read more