Keaon Mathis
Edgewood,MD
Summary
Results-driven Production Support Technician with 5+ years of experience supporting automated warehouse systems, equipment monitoring, and high volume production operations. Proven ability to troubleshoot mechanical issues, perform preventative maintenance, and maintain efficient workflow in fast-paced environments. Experienced with inventory systems, RF scanners, and material handling while maintaining strict safety and quality standards
Overview
10
10
years of professional experience
Work History
Maintenance Technician
Fanatics, Inc
Aberdeen, MD
07.2022 - 12.2025
- Monitored automated guided vehicles (AGVs) with Grace Monitor software to ensure optimal operation.
- Resolved mechanical issues and reset jammed units to maintain uninterrupted automation flow.
- Troubleshot in real-time and supported cross-functional teams to enhance operational uptime.
Inventory Control Specialist
Fanatics, Inc
Aberdeen, MD
06.2022 - 12.2025
- Conducted scheduled cycle counts and reconciled inventory discrepancies to maintain accurate stock levels.
- Perform inventory adjustments using Manhattan and E-Warehouse ERP systems.
- Investigated misplaced or damaged stock, coordinating with departments to resolve issues and minimize disruptions.
- Operate forklifts to replenish pick bins and manage overstock efficiently.
- Supported wrap/kit list management for repack inventory and streamlined put-away processes.
Customer service associate
Wawa
Abingdon, MD
06.2025 - 10.2025
- Provided excellent customer service in a fast-paced retail environment
- Assisted customers with orders and inquiries to enhance overall shopping experience
- Processed transactions quickly and accurately to minimize wait times
- Maintained cleanliness and upheld food safety standards to ensure customer satisfaction
- Follow food safety, sanitation, and company policies
- Prepare food and beverages according to Wawa standards
- Maintain a clean and organized work area (front counter, beverage station, restrooms)
- Regularly stocked shelves and coolers to maintain product accessibility for shoppers.
Packer & General Laborer
Amazon
Aberdeen, MD
10.2020 - 04.2021
- Packed customer orders efficiently, ensuring accuracy in a fast-paced setting to meet delivery deadlines.
- Supported inbound and outbound logistics by unloading trailers and palletizing products for streamlined operations.
- Trained new employees on packing protocols and inventory handling to enhance team readiness and compliance.
Order Selector
McCormick
Belcamp, MD
03.2020 - 09.2020
- Operated electric pallet jacks and warehouse equipment to efficiently pick and fulfill orders.
- Achieved daily performance goals while ensuring clean, organized pick zones for optimal workflow.
- Operated pallet jacks and forklifts to move products efficiently.
- Selected and organized orders based on customer specifications.
- Maintained cleanliness and organization of the warehouse environment.
Kitchen Supervisor
Burger King
08.2015 - 02.2020
- Supervise daily kitchen operations to ensure fast, accurate food preparation
- Led and supported kitchen staff during shifts to maintain smooth operations
- Ensure all food meets Burger King quality, safety, and presentation standards
- Trained new employees on food prep, equipment use, and safety procedures to enhance team readiness
- Enforce food safety, sanitation, and hygiene regulations (FIFO, temperature logs)
- Maintain a clean, organized, and safe kitchen environment
- Communicated with managers and front-counter staff to coordinate timely order fulfillment
Education
High School Diploma -
Joppatowne High School
Edgewood, MD05.2017
Skills
- Forklift Operation
- Electric Pallet Jack Operation
- RF Scanning
- Barcode Auditing
- Inventory Management
- Cycle Counting
- Order Repacking
- Put-Away Coordination
- Manhattan ERP
- E-Warehouse ERP Systems
- Production Support & Troubleshooting
- Equipment Inspection
- OSHA Safety Compliance
- Ability to Lift 75 lbs
- Process Efficiency
- Team collaboration
- Effective communication
- Attention to detail
- Problem solving
Additional Qualifications
- Authorized to work in the United States
- Physically capable of lifting 75+ lbs
- Comfortable working in multi-climate warehouse environments
- Excellent teamwork, communication, and organizational skills
Timeline
Customer service associate
Wawa
06.2025 - 10.2025
Maintenance Technician
Fanatics, Inc
07.2022 - 12.2025
Inventory Control Specialist
Fanatics, Inc
06.2022 - 12.2025
Packer & General Laborer
Amazon
10.2020 - 04.2021
Order Selector
McCormick
03.2020 - 09.2020
Kitchen Supervisor
Burger King
08.2015 - 02.2020
High School Diploma -
Joppatowne High School