Keara Achan
Lafayette,LA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
7
7
years of professional experience
Work History
Senior Client Service Representative
Evolent Health
02.2024 - Current
- Ensured high-quality service via phone, live chat, and email platforms.
- Managed complex concerns for health care clients by offering efficient solutions.
- Resolved issues related to insurance authorizations, referrals, and billing.
- Ensured compliance with HIPAA standards during claims processing.
- Resolved payment discrepancies through effective coordination with billing teams.
- Handled claim processing and management.
Technical Support Representative
Focus Services
12.2020 - 02.2024
- Demonstrated advanced product knowledge to solve customer issues.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Maintained positive working relationship with fellow staff and management.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Assisted customer in understanding products, components and systems using technical demonstration.
Financial Services Representative
First Financial Bank
Beaumont, TX
08.2017 - 12.2020
- Established strong and positive working relationships within organization to contribute to team success.
- Leveraged CRM technology to oversee customer engagements, sales activities, and goal attainment.
- Guided clients through online banking processes, resolved technical issues, and improved user satisfaction.
- Ensured adherence to all regulatory and ethical standards in financial advisory services.
- Applied successful strategies for maintaining client relationships, increasing both satisfaction and referral rates.
Education
High School Diploma -
Crowley High School
Crowley, LA05-2008
Skills
- Client retention strategies
- Industry expertise
- Sales experience
- Strong leadership
- Membership renewals
- CRM system updates
- Customer support
- Payment processing
- Outbound calling
Timeline
Senior Client Service Representative
Evolent Health
02.2024 - Current
Technical Support Representative
Focus Services
12.2020 - 02.2024
Financial Services Representative
First Financial Bank
08.2017 - 12.2020
High School Diploma -
Crowley High School
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