Keara Comfort
Concord,CA
Summary
Detail-oriented professional with exceptional communication and project management skills, thriving in fast-paced environments while effectively managing multiple tasks. Recognized for a proactive approach to identifying and resolving issues, consistently focusing on process optimization and team support. Committed to driving results through strategic planning and collaboration, ensuring alignment with organizational objectives while enhancing productivity and fostering a positive work culture. Prepared for academic endeavors, with a demonstrated ability to collaborate within diverse teams and seamlessly adapt to changing needs, leveraging strong research, time management, and critical thinking skills to achieve measurable results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Member/Barista
Starbucks Coffee Company
Concord, CA
11.2021 - Current
- Selected as Partner of the Quarter for outstanding leadership and teamwork
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Coached and supported baristas to maintain high performance and adherence to company standards
- Resolved customer concerns quickly and professionally to maintain customer satisfaction
- Boosted customer satisfaction scores by improving order accuracy and reducing wait times
- Delivered exceptional customer service, ensuring a positive experience for every guest.
- Assisted in developing promotional displays to enhance product visibility and drive sales.
- Implemented strategies to improve workflow during peak hours, enhancing overall service speed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Parking Supervisor
Live Nation, Concord Pavilion
Concord, CA
03.2018 - Current
- Promoted to Parking Supervisor (Mar 2024), supervising operations for events with up to [#] attendees
- Directed and coordinated a team of 50-60 attendants, assigning posts and overseeing rotations
- Implemented safety protocols, collaborating with venue security and law enforcement
- Assisted guests with directions, parking issues, and ADA accommodations
- Managed cash collection and validation for paid parking with accountability controls
- Communicated via radios to respond to incidents, lot updates, and staff needs
- Conducted pre- and post-event briefings to review safety and performance issues
- Supervised parking operations, ensuring smooth traffic flow and optimal space utilization.
- Trained and mentored team members on customer service standards and safety protocols.
- Coordinated with event staff to manage parking logistics for large crowds effectively.
- Monitored compliance with local regulations and company policies within parking areas.
- Developed comprehensive training programs for new hires, ensuring consistent knowledge of policies and procedures among staff members.
- Handled escalated customer complaints professionally, resolving issues to maintain positive relationships with patrons.
- Coordinated closely with other departments within the organization to ensure seamless integration of services during events or peak periods.
- Collaborated with event organizers to develop tailored parking strategies that catered to specific event needs without disrupting regular operations.
- Streamlined the parking permit issuance process, resulting in quicker turnaround times for customers.
- Collaborated with local law enforcement to address security concerns and maintain a safe environment for patrons.
- Promoted a positive work environment by fostering open communication channels between team members and addressing employee concerns promptly.
- Ensured compliance with local regulations by staying abreast of changes in laws governing parking operations and updating company policies accordingly.
- Improved parking efficiency by implementing new signage and traffic flow patterns.
- Reduced vehicle congestion by closely monitoring parking capacity and directing drivers accordingly.
- Answered general questions about parking fees, facilities, and directions.
- Kept parking lot clean and well-maintained to provide safe and attractive lot to customers.
- Directed patrons to designated parking spaces.
Community Service Officer- Corporal
Chico State University Police Department
Chico, CA
12.2023 - 05.2025
- Performed administrative duties, including recordkeeping, report writing, and data entry
- Assisted sworn officers with crowd control, traffic direction, and public events
- Issued citations for parking violations and compiled detailed incident reports
- Patrolled assigned areas to monitor for violations, suspicious activity, and public disturbances
- Recognized with a department commendation for professionalism during community events
- Trained new CSOs on patrol protocols and public interaction standards
- Enforced campus safety protocols through regular patrols and community engagement.
- Monitored campus activities, reporting incidents to ensure timely resolution of issues.
- Implemented feedback mechanisms to improve service delivery and community relations.
- Promoted positive community relations by attending various events as a representative of the police department.
- Ensured accurate documentation and reporting by maintaining detailed records of all incidents encountered during shifts.
- Provided exceptional customer service to citizens in need, addressing their concerns with empathy and professionalism.
- Responded to and processed found property calls, logging details and filing required reports for further action.
- Enhanced community safety by conducting regular foot and vehicle patrols.
- Responded to non-emergency calls for service, providing timely assistance and support to community members.
- Boosted security measures at public gatherings, working closely with event organizers to develop comprehensive safety plans.
- Demonstrated commitment to professional growth by participating in ongoing training and development programs, maintaining up-to-date knowledge of best practices within the field.
- Facilitated smoother traffic flow during public events by directing vehicles and pedestrians, ensuring safety and orderliness.
- Developed and implemented comprehensive training program for new Community Service Officers, enhancing team effectiveness.
Internship — Marketing Staff
Her Campus, Chico State
Chico, CA
12.2023 - 05.2025
- Responsible for keeping social media up to date and aligned with chapter branding
- Created graphics and digital pieces for social media to reflect organizational values
- Scheduled and published posts across multiple platforms to maintain engagement
- Collaborated with marketing team on campaigns, content planning, and performance tracking
- Developed and executed marketing campaigns to enhance brand visibility across campus platforms.
- Collaborated with teams to create engaging content for social media channels, boosting audience engagement.
- Analyzed market trends and audience insights to refine target strategies for improved outreach effectiveness.
- Coordinated promotional events, ensuring alignment with organizational goals and maximizing participation rates.
- Managed project timelines and deliverables, ensuring consistent communication among team members throughout initiatives.
- Increased brand awareness by developing and executing targeted marketing campaigns.
- Maximized event attendance by designing eye-catching promotional materials and utilizing various advertising channels to reach target audiences.
- Boosted social media engagement through the creation of compelling content and consistent posting schedules.
- Created reports to track performance of marketing campaigns and suggest improvements.
- Implemented digital marketing techniques to enhance customer experience and increase customer engagement.
Barista/Shift Lead
Common Grounds (Peet's Coffee)
Chico, CA
08.2023 - 05.2024
- Operated opening shifts as the main opener with a scheduled routine
- Worked collaboratively with team members and managers to meet store goals
- Contributed to team skills and effective communication practices
- Assisted with inventory management, ordering, and tracking product usage and waste
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained new baristas on equipment use, drink recipes, and customer engagement techniques.
- Managed team scheduling to optimize coverage during peak hours and maintain workflow efficiency.
- Implemented inventory management practices, reducing waste and ensuring product availability.
- Monitored cash handling procedures, ensuring accuracy in transactions and adherence to financial policies.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Coordinated staff schedules efficiently to ensure adequate coverage during peak business hours and minimize labor costs.
- Streamlined morning prep procedures, significantly reducing wait times during peak hours.
- Led weekly meetings to discuss goals and strategies, aligning team's efforts with business objectives.
Shift Lead/Manager
Jamba Juice
Concord, CA
02.2021 - 08.2021
- Supervised a team of 5-10, ensuring fast and high-quality service delivery
- Oversaw opening and closing procedures, including cash handling and reconciliation
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated scheduling and staffing to meet peak demand periods effectively.
- Conducted regular performance evaluations, providing constructive feedback for team development.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Oversaw daily operations, ensuring compliance with company policies, safety regulations, and industry best practices.
- Maintained compliance with food safety, hygiene, and brand standards
- Addressed guest concerns quickly to ensure satisfaction
- Trained and mentored new hires on recipes, service, and safety protocols
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
Opening Coordinator Manager
CEC Entertainment, Chuck E Cheese
Concord, CA
11.2019 - 02.2021
- Handled cash and prepared food while maintaining sanitation standards
- Promoted to Opening Coordinator Manager, overseeing staff briefings and readiness checks
- Delegated tasks across staff and ensured cleanliness and safety of all areas
- Provided guest service, resolved issues, and supported a family-friendly environment
- Delivered exceptional customer service, ensuring positive guest experiences and satisfaction.
- Operated arcade games and attractions, maintaining safety and functionality for all guests.
- Collaborated with team members to execute events and promotions effectively.
- Resolved guest inquiries and complaints promptly, fostering a welcoming environment.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Participated in regular training sessions, remaining current on park updates and procedures to provide informed assistance to guests.
- Streamlined operational workflows, enhancing efficiency and productivity across multiple departments.
- Implemented quality control measures, ensuring compliance with industry standards and regulations.
- Facilitated communication between departments to improve collaboration and project outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Pizza Maker
Papa Murphy's
Concord, CA
10.2019 - 11.2019
- Prepared pizzas quickly with accuracy and efficiency
- Operated cash register, cleaned kitchen, and handled topping preparations
- Crafted high-quality pizzas using fresh ingredients and efficient preparation techniques.
- Managed dough preparation, ensuring consistency in taste and texture across all products.
- Streamlined pizza assembly processes to enhance production speed without compromising quality.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor's Degree - Psychology
California State University, Chico
Chico, CA05.2025
Bachelor's Degree - Criminal Justice
California State University, Chico
Chico, CA05.2025
High School Diploma - undefined
Clayton Valley Charter High School
06.2021
Skills
- Customer Service & Communication: Active Listening, Conflict Resolution, Customer Relationship Management, Verbal & Written Communication
- Leadership & Teamwork: Collaboration & Cross-Functional Communication, Delegation & Supervision, Motivating Teams, Staff Training & Development, Team Leadership
- Time Management & Organization: Attention to Detail, Multitasking, Prioritization, Scheduling & Shift Coordination, Task Management
- Technology & Systems: Google Workspace, Inventory Management Software, Microsoft Office (Word, Excel, Outlook), POS Systems
- Operations & Problem-Solving: Cash Handling & Reconciliation, Crowd & Traffic Control, Decision-Making Under Pressure, Food Preparation & Safety, Guest Services, Inventory Management, Opening/Closing Procedures, Safety & Compliance
Certification
- First Aid Certified (Red Cross), Mar 2021 – May 2027
- CPR Certified (Red Cross), Mar 2021 – May 2027
Awards
Magna Cum Laude — Chico State Honors, May 2025, CVCHS Honor Roll — Clayton Valley Charter High School, Jan 2021
VOLUNTEERING & LEADERSHIP
- Loma Mar Outdoor School, Camp Counselor
- Clayton Business and Community Association, Volunteer Events
- Link Crew Program, Link Commissioner
Timeline
Community Service Officer- Corporal
Chico State University Police Department
12.2023 - 05.2025
Internship — Marketing Staff
Her Campus, Chico State
12.2023 - 05.2025
Barista/Shift Lead
Common Grounds (Peet's Coffee)
08.2023 - 05.2024
Team Member/Barista
Starbucks Coffee Company
11.2021 - Current
Shift Lead/Manager
Jamba Juice
02.2021 - 08.2021
Opening Coordinator Manager
CEC Entertainment, Chuck E Cheese
11.2019 - 02.2021
Pizza Maker
Papa Murphy's
10.2019 - 11.2019
Parking Supervisor
Live Nation, Concord Pavilion
03.2018 - Current
Bachelor's Degree - Criminal Justice
California State University, Chico
High School Diploma - undefined
Clayton Valley Charter High School
Bachelor's Degree - Psychology
California State University, Chico